Printvenue — Order no.[protected] NOT DELIVERED AS PER COMMITMENT

Address:New Delhi, Delhi

Dear Team, This is in regards to my order #[protected] dated 17th Mar’15 for Poster Calendar + Matte Paper with Lamination. However, I have received only Matte Paper with Lamination – Poster Calendar is missing. I have sent them the pictures of the product which I got as suggested over the phone by their customer support team. After 3-4 days they sent me an email stating that they have investigated and found that the same product has been delivered to me, which I had ordered with them. Moreover, they taught me what is Calendar. Then after few emails exchange, today (9th April’15) I have received another email stating that “ the poster calendar template you have selected and customize according to you that does not have the dates on it. However, your selected picture has printed in the whole matte paper and the same has been delivered to you.” I am just wondering then where is the Calendar? And if that has been a Calendar, Then the dates (month, year, day) are missing. I haven’t seen a Calendar without dates in my life. I Feel like I am being cheated by the company and would request you to please look into it and do the necessary action in this regards so that no one else be cheated like me. Thanks & Regards Mohit Dhingra
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Dear Mohit,

Greetings from Printvenue.com

As confirmed by our customer support team, your complaint has been resolved now.

We are always at your service. For any other assistance, feel free to call on our new contact number[protected] from Monday to Saturday between 8:00am to 8:30pm, or email us at [protected]@printvenue.com.

We thank you for your patience and cooperation.

Regards
Printvenue
Dear Team,

Please be informed that I had a word with Mr. Harish (Customer Support Manager) regarding the same. As per his commitment, a new order request has been taken and the product will be dispatched on 20th - 22nd April'15.

I hope this time I'll get the same as commited.

Thanks in advance for all your cooperation.

Regards
Mohit Dhingra.

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