Printvenue — Photo frame ordered on 2nd March, still not received

on 2nd March, I had placed an order for photo frame with photo to wish my parents Happy Wedding Anniversary which was on 4th March. Order No.[protected]. Today is 20th March and it is still not received. On 3rd March I received an email stating that I need to mention the text which should be engraved. I replied to it on 4th March, again I recived an email stating the text is too long, I replied on the same day. After 9th of March I followed up at least 5-6 times. Everytime I get a response that it will be dispatched in 3-4 days, once I was told that there was some quality issue due to which it was not dispatched. I have asked to escalate this, raise the complaint and I am still not getting any positive response. I had called on Monday (16th March) and I was ensured that the product will be dispatched within 3-4 days, and today when I called I am being told that it has still not gone for printing. Today is Friday, so even if they start processing the order, I do not expect the order to be delivered before 25th or 26th or March.. This is very unacceptable. Its been 18 days since I ordered the product, and more importantly it was for wishing wedding anniversary which was 16 days before and I am getting a response that it is not yet been sent for printing, which literally means that they have not yet started processing the order.. I really need this escalated to the highest authority in Printvenue. Is this you call customer service? No one contacted me to inform, I have to continuously follow up and still no results. And even after following up despite the delay there is no valid reason given for delay. This is really disgusting. Regards, Viraj Arsekar Pune.