[Resolved]  Printvenue — Product not delivered, no status at all on my product

I have ordered 12 products on 22/07/2014 4(which is 1 month ago). My order no is[protected]. I receive only 10 products out of 12 prouduct, remaing 2 order has not delivered yet to me. I didnt receive any update or status on my product. What exactly happened to my order?. When i sent a mail regarding, i got suddenly a reply saying my ticket id - 69389 and it is being processed. And will be processed within 24 hours. Its almost been 1 week i.e 48 hours went. When will be my request will be processed. At least send an update on my product. I paid money also. Now i'm regretting why the hell I paid money. Please check on my order and at least give me an update or refund my money...pls send me my products mentioned below...


Product Image iPhone 4/4S Cases 1 Rs. 384.84 Javas DELPVNP248727

Product Image Paperweight - Star 1 Rs. 269.16 Javas DELPVNP249166

Dear ramya18p,

We are sorry to hear about your experience. Your issue has been escalated to the relevant department. The concerned team will get in touch with you and work towards a resolution up to your satisfaction.

You can also contact us on [protected]@printvenue.com for further queries.

Regards,
Team PrintVenue

Dear Rekhaselva23,

We are sorry to hear about your experience. Your issue has been escalated to the relevant department. The concerned team will get in touch with you and work towards a resolution up to your satisfaction.

You can also contact us on [protected]@printvenue.com for further queries.

Regards,
Team PrintVenue

Wrong order delivered and no reply from customer care

i have ordered 4 photo mugs, but i got some ones plain mug and that too only 1 item. I have called customer care and sent email with the snapshot of the cup that i received, but no response.