Printvenue — sent the different item apart from the ordered product

Address:

kalapatti, Coimbatore, Tamil Nadu, 641014

Sub : ordered for parker fountain pen but you have sent gel pen
Ref :order no.[protected] ticket no.#416446
Amount paid for the product on 24.01.2020
It is since 48 days from the date of my payment i have sent many mail's and called over phone regarding the replacement of the item but till date there is
No any response from print venue. I think it is a way of cheating by getting
The amount from customer and sending a low value product