Private Bus — Bus booking complaint

Address:

Hyderabad

Actually we booked the ticket on geeta tours and travels through paytm.
17:10 bus.and date of travelling is 11/10/20
From visakhapatnam to hyderabad. Bus was not came.. i tried to cal lot of times.byt they are not responded.atleast i didnt get any cal or msg from that travels. My bus pnr number is 32662.seats is L8 and L9.