Private Bus — not picking up at the boarding point

Address:

627657

I have booked the ticket for my dad from chennai to thisayanvilai for today (19.05.2018) in srs travels. The boarding point is perungulathur at 5:45 pm. My dad is 56 years old and he was having heavy luggages. He reached the spot at 5:30pm and confirmed his ticket with the srs office and was waiting for the bus from 5:30pm infront of the office. But the bus crossed perungulathur at 7:30pm without taking him on board. Then the bus left to vandalur and then the conductor of the bus called him and told him to come to vandalur for boarding the bus in 10 min. How can a 56 year aged man with heavy luggages come from perungulathur to vandalur in 10 min? And who is he to change the boarding point at the last moment? I wanted to file this as a complaint and expect you to take severe action on the authorities concerned.

Thank you.