Hello , I purchased Kent Grand + a few days back .
Soon after the installation , we found that the reject pipe was disposing water even when the RO was full and switched off . the reject pipe was draining as much as 5-10 litres of water even in swicthed off condition . We complained at least twice to the customer care .
The KENT gurgaon service team has a pathetic attitude towards the customer and certain guy JOGINDER overlooked the issue terming it as normal . When we threatened to record his statement on our mobile , he told that this draining of reject pipe is not normal . However when we asked him to call his manager Vinod Gupta to tell him the details of the issue , he again changed his stance stating that RO is working fine .
Imagine this level of terrible/hopeless service , within 4 days of buying the KENT machine . We had bought KENT thinking that we would receive an excellent product and after sales service , but it seems KENT gurgaon service team is hell bent in spoiling all of that .
Since we had just purchased the product 4 days back , we wanted a complete change of this faulty piece , which was refused by the service team . Was this information helpful? | 
KENT R-O — Poor Service
I have a Kent companies product, the RO water purifier. The pump in it is not working at all and hence we do not have any water to drink. Tomorrow will be holiday and hence a lot of trouble for us. We have lodged several complaints but they are not listening, they just keep postponing it. The complaint number is: 260157.