I have ordered two perfumes from perfumery.co.in with order ids #11773 and #11882 on 27.08.19 and 29.08.19 respectively. Both the orders are prepaid orders and i paid Rs.1598 and Rs.4845. As per the details in the product page both the perfumes are to be shipped within 2 business days. I waited till 03.09.19 and started trying to contact them using various channels like phone calls, IVR, Whatsapp support etc., for 15 days but to no avail.
On 15.09.2019 I gave a complaint in www.consumercomplaints.in and the compliment was forwarded to them. Suddenly they stared responding. They have acknowledged my compliment through email. On 20.09.2019 someone from called me and informed me that there was a problem in customer care section due to which they could not respond in time. He has cancelled the order#11773, refunded the Rs.1598 and shred me the refund details. Though I suffered a lot, this action made me believe that there was really a problem with their customer care section.
For order311882, he offered me two choices 1) to cancel the order and get refund as the perfume ordered by me is out of stock or 2) pay Rs.2000 extra and get 200 ml bottle of La Nuit De L'Homme against 100 ml I originally ordered. As the i love the perfume, I chose second option and paid Rs.2000 extra on the same day 20.09.19.
On 23.09.19, they shared me the shipment details and I have received the item on 29.09.19. On seeing the transparent wrapper, any body can tell that it is not original. After unboxing I observed that the color of perfume is lighter than than original ( I have a 100 ml perfume bought in Shoppers Stop with me) . After spraying once it is confirmed that a fake perfume.
It is clearly evident that perfumery.in is knowing supplying fake perfumes and cheating their customers (When a layman like me could identify it is a fake one, why can't they ?). Immediately I have intimated my displeasure to them on 29.09.19 through Concierge and Whatsapp and requested them to arrange a return pickup and refund Rs.6848 paid by me.
They are supposed to revert back in 2 Hours on working days. But they have not responded, Again I have contacted them on 30.09.19 and today also. but to no avail.
I am once again requesting Project perfumery to arrange a rerun pickup refund Rs.6845 immediately.
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I placed an order on 31 July
I am still waiting for the product..
No one replies on Online website chat..
No one receive a call on customer care number..
Please refund my money
Please help