[Resolved] Projekt Perfumery India — horrible customer service no update on prepaid order

[Resolved] Projekt Perfumery India — horrible customer service no update on prepaid order

H Hersh C from Mumbai, Maharashtra

Have placed an prepaid order 3 weeks ago and not a single response. I keep getting generic reply from concierge mentioning 1 week as next deadline. Provide update and ship my order or refund the money! Horrible customer service, have tried reaching out via insta, youtube, mails and fb but no replies regarding my order. Order#13471 Realised after seeing other comments on youtube etc that this company isnt one bit concerned with assisting customers or keeping them up to date as many other users mentioned facing similar issues in their comments. Was this information helpful? No (0) Yes (0)
Nov 17, 2019 Complaint marked as Resolved Got it after 45 days Projekt Perfumery India customer support has been notified about the posted complaint. Oct 24, 2019 Updated by Hersh C After multiple tries to connect with them i got a message saying Hot pepper edition is available as a replacement but no confirmation, product not dispatched yet, been a month since i originally placed order. Have asked them to send Hot pepper edition which is in stock as replacement or refund me but no reply from support. Screenshot attached at failed attempt to connect with anyone from this website Oct 24, 2019 Updated by Hersh C No update on order or refund. 1 month
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