Projekt Perfumery India — Mitti Tola

I received a defective product from this company in September. While it was delivered in about a week of placing the order, trying to get it returned has been a headache to say the least. I raised a return request on their website and didn't hear anything. I then emailed them at [protected]@perfumery.co.in. I got a (seemingly automated) response that said wait for 24 hours. I followed up after 72 hours, didn't hear anything except for the tracking number (the product was already delivered, so the tracking number was useless to me). I sent multiple emails to both the aforementioned email address and also to [protected]@perfumery.co.in, which was the address from which I got the auto-responses asking to wait 24 hours. The 24 hours never came and I never received a response. I'm stuck with a dubious product that smells like wet cigarettes and lasts less than an hour (which, in this particular case, is fortunate).