[Resolved] Projekt Perfumery India — Non delivery of prepaid orders placed in April

[Resolved] Projekt Perfumery India — Non delivery of prepaid orders placed in April

S Sha159 May 28, 2021 Jun 5, 2021 This thread was updated on Jun 5, 2021

Orders placed in April ( prepaid) one of them mentioned as express shipping, order numbers[protected] and[protected], has still not been shipped. Reminders via emails, WhatsApp number messages and their own website chatbox there has been no response . It's shocking callous attitude considering it's nearly two months of placing and paying for their orders. The team supposed to be working there cannot even respond to customer. Perhaps the team itself is non existent or else repeat queries regarding order numbers[protected] and order number[protected] won't go unanswered. If they are not stocking products, not employing people to deal with customers, then perhaps they should stop taking orders also from customers. Can't run an online site with this low level of professionalism . +2 photos Was this information helpful? No (0) Yes (0)
Jul 19, 2021 Complaint marked as Resolved Projekt Perfumery India customer support has been notified about the posted complaint. Jun 05, 2021 Updated by Sha159 The orders placed in April 2021 continue to be Indefinitely pending. Despite stock available of product and me sending repeat mails and messages to project perfumery team, they are not responding. When product is available they refuse to respond, and if product becomes not available after some weeks, they will at that time claim product out of stock Looks like carefully curated answers to mislead customers. Only fresh express sales conducted every weekend ( latest being 5 th June 2021)but no shipping of pre paid orders placed more than 2 months ago . So it's not like site has closed down so they are not responding. It's very much actively conducting sales and collecting money but just refusing to ship the products you have paid for.
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