Projekt Perfumery India — non return over unsatisfactory product

Address:

Ahmedabad, Gujarat

I purchased a perfume ´212 by carolina hererra for men 100ml edt' vide order #[protected] dated 15th august 2019.
The product turned out to be of inferior quality and so i raised a request for replacement or return. They accepted the request and confirmed to arrange a collection of sent item and send me a replacement. But since a week or 10 days they have not done so and are not responding on given email address and telephone numbers. I seek a replacement or refund of my money.