Projekt Perfumery India — Order not received

I had placed an order in Feb 2021.Order id
#1-9957X-3365-XZP. Its a prepaid order.I have repeatedly emailed/ called/ whatsapp ed them but in vain.They keep telling me they are trying to resolve the issue.I had even given them the option of sending me any other perfume thats available and still i didnt get any response from them.Highly unprofessional and very poor customer service.