Projekt Perfumery India — Order not received

I had placed 2 orders almost 2 months back, the order ids being PPI-SX[protected]XX and PPI-SX[protected]XX . I tried reaching their customer service through whatsapp, email several times.Sometimes they reply saying shipping in a few days and then they disappear and other times there is no response at all.The credibility of this company is really doubtful.Customer service is very poor.