Projekt Perfumery India — order not received + no updates on exchange for one of my order.

Address:Projekt Perfumery , Ahmadabad, Gujarat

I ordered alexa 2.0 and its utter disappointment. The fragrance can hardly be smelled on anyone. I have asked them to refund it first which they denied nullifying their money-back guarantee and then i have asked them to replace it with other fragrance of the same price range like armaf hunter intense + pride of armaf they both are retailing for 2500 inr but there are no updates on this. I have been following up on emails with them but still no response.

They even have a money-back guarantee but its all fake, just for namesake.

A few days back i placed another order and it's delivered partially #15602, no updates on this too.

Please help me in getting the job done from their side. We as consumers have already paid the money but all we get is disappointment rather than their perfumes.

Providing email address of their customer care (I get email from this email id) -
[protected]@perfumery.co.in
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    Projekt Perfumery India Phone
    +91 90 9988 1082
    +91 84 8889 9048
    Projekt Perfumery India Address
    Shyamal Cross Road, Ahmedabad, Gujarat, India - 380051
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