Projekt Perfumery India — prepaid order - items not shipped even after 15 days

Projekt Perfumery India — prepaid order - items not shipped even after 15 days

S sachindraa from Guntur, Andhra Pradesh

I have ordered two perfumes from perfumery.co.in with order ids #11773 and #11882 on 27.08.19 and 29.08.19 respectively. Both the orders are prepaid orders and i paid rs.6448. As per the details in the product page both the perfumes are to be shipped within 2 business days. I waited till 03.09.19 and started trying to contact them using various channels like phone calls, ivr, whatsapp support etc. Now even after 15 days of placing order neither the products were shipped nor they have informed me about the delay. Finally i came to know that "projects concierge" is the only way i can contact them for post sales queries. On that page it was mentioned that "all the queries will be addressed with in 2 hours from 12-8 pm. Thrice i posted my concerns on different dates and i have not received any response from them. I see a bunch of good recommendations from net on this website placed orders on them. Now i came to know that they are cheating customers like me. Please cancel my orders and refund rs.6448 immediately. Was this information helpful? No (0) Yes (0)
Projekt Perfumery India customer support has been notified about the posted complaint. Sep 19, 2019 Updated by sachindraa yesterday I have received product "La Nuit De L'Homme by Yves Saint Laurent - 30 ml Decant" against order ID#11773, dated 27.08.19. But the perfume it is not original. It smells different when compared to original and it is of very poor quality. The color of perfume is also different. Please see the attached pic. Perfumery India please arrange for return pickup and refund the amount. I lost faith on them and I don't want them to dispatch the product against pending order ID#11882 and refund that amount too. Sep 28, 2019 Updated by sachindraa They have cancelled the order and refunded Rs.1598 against order ID11773 Sep 28, 2019 Updated by sachindraa However against order ID#11882 they gave me a choice to take the refund of Rs.4848 or pay Rs.2000 extra and get 200 ml bottle pf La Nuit De L'Homme perfume as 100 ml bottle was not available. SO I paid Rs.2000 extra and they have created new order ID#13346. Total I paid Rs.6, 848 Sep 28, 2019 Updated by sachindraa To day I have received the perfume, but it is a fake one. It is very sad that a reputed online firm with positive reviews like perfumery.in is supplying fake perfumes. See the the color difference in the attached pic below. The left bottle with dark color juice is original 100 ml perfume I bought in a retail store. The right side one with light color perfume is the one sent by perfumery.in. Today I have requested them to arrange a return pickup and refund the money.
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DrNbijapur

from Bengaluru, Karnataka

I had ordered a perfume on 19th Feb 2021with order number - #PPI-SXXX[protected]XX, it was supposed to be delivered by 25 Feb 2021, but it was delivered by 4th March 2021.when i opened the order, it turned out to be a counterfeit of the original product. So i want to return it and get my refund of the price paid.