Projekt Perfumery India — product purchase issue

Address:

Casa rio Palava City, 421204

I purchased the product from project perfumery on 29/07/19 in the category of "shipped same day". Its been 9 days & i have not received the product/update. No one is responding on the website now on chat/call. Earlier when i reached them i was told that it will be delivered within 48hrs... Then after 2 days they said it will be given in a week. They are just dodging by giving such answers. Its a prepaid order & i am doubtful about the money as well.