Projekt Perfumery India — Products not yet shipped even after 15 days

Address:

TEJDHARA BUNGLOWS , PRAHLAD NAGAR AHMEDABAD

I purchased some items from their website on the 9th February and paid online through UPI payment gateway. they gave me an offer that the items would be shipped within 24 hours and will reach in a week. they sent me a tracking link the next day but to this day the tracking has not been activated. on calling bluedart, the shipping company, they said there is a probloem and i should confirm with the seller. i have been trying to reach the company but nobody answers any phone calls, and the i8 got a rerply to the email but very vague. they reply on the whatsapp, everyday saying it will be shipped tomorrow but nothing happens.
my order id is :PPI-SX[protected]XX
please look into the matter