Propelld — I want to cancell my education loan

I want to contact proppeld team a lot numbers of time but they have not give any response.
I just want to quit this course so I don't need this loan so I want to cancel my loan i am suffering from my back surgery.
So please give me valuable response immediately regarding my loan cancellation.
Thank you.
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Hi, we are sorry for the inconvenience caused from our side. And we assure you that resolving our customers issues is o[censored]tmost importance to us.
We request you to share your application ID for us to get into the heart of the issue and fix it asap.

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