Propelld — Loan closure

I wanted to close my loan so I have raised the request with them and they have foreclosure amount and bank details on September 12th 2023 and I have made the payment and attached the screenshot of the payment on 14th September 2023 by NEFT as they have requested, till date they didn’t confirm the about the closure and when following up they are saying lending partner has not confirmed the payment yet and now they are sending reminder for upcoming EMI