[Resolved] Provogue India — Did not receive order incorrect tracking information on the website & hdfc bank — partnering with provogue to cheat hdfc customers | |||||
I ordered a Provogue Women WATCH on 28/11/2015 through the HDFC offer from www.provogue.com. The provogue website updated order (Number[protected] as COMPLETE and shipping details is updated with MUMPVGP636594, I contacted GOJAVAS they said no. such order detail available with them, When I tried to contact their customer care phone numbers, no one attends the call. There is no reply for the numerous emails I sent. No reply on the posts on their FB page. No reply for the tweets. Highly pathetic customer service. HDFC should also take responsibility for partnering with such fake vendors and cheating their own customers. First bad experience with HDFC in the past 6 years. I saw similar posts on Provogue FB page and I feel that Provogue.com is cheating online buyers on a large scale. High time this scam is stopped. . Request a refund. I don't want any product from such a fraud company. Was this information helpful? | |||||
Jul 31, 2017 Complaint marked as Resolved received the item Provogue India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Customer,
We came across your concern and reviewed it. We'd like to inform you that in such cases where in one is unable to retrieve any information on tracker despite a tracking number provided, it means the order was placed successfully yet it wasn't transferred to the shipping partner(that's us). Until the order is not in our possession it would not reflect anything on the tracker. We request you to please get in touch with the seller regarding the same.
Regards,
Team Gojavas
We came across your concern and reviewed it. We'd like to inform you that in such cases where in one is unable to retrieve any information on tracker despite a tracking number provided, it means the order was placed successfully yet it wasn't transferred to the shipping partner(that's us). Until the order is not in our possession it would not reflect anything on the tracker. We request you to please get in touch with the seller regarding the same.
Regards,
Team Gojavas
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+91 22 4045 4100
105/106, Provogue House, 1st Floor, Andheri (W), Mumbai, Maharashtra, India - 400053
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We came across your concern and reviewed it. We'd like to inform you that in such cases where in one is unable to retrieve any information on tracker despite a tracking number provided, it means the order was placed successfully yet it wasn't transferred to the shipping partner(that's us). Until the order is not in our possession it would not reflect anything on the tracker. We request you to please get in touch with the seller regarding the same.
Regards,
Team Gojavas