Provogue India — order not received and money also not refunded

Order no:[protected]

I have placed my order i. E., stole on dec 12 through axis bank offer but i haven't received it till now. When i checked the status on your website it shows the order has been cancelled but i haven't cancelled the order. The money for the order also has been charged and it hasn't been refunded. So, kindly either deliver my order or refund the amount.
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Hello Team,

I have made payment worth Rs.400/- but confirmation not received yet?

My phone number - [protected]
Email Address - [protected]@hotmail.com

Note - Payment has successfully done.

Regards
Ritesh
I ordered a watch and It is delivered also. But it is defective. In delivered watch I am not able to set time. Please replace the same.
Order id #[protected]

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