Provogue India — order not yet received

Address:

WESCO UTILITY, Head office, Burla, Sambalpur, Odisha, 768017

I have purchased the annual maintenance service for aquaguard ro through online on dated 27.12.2019. There was an offer on the annual maintenance contract. The offer was provogue watch. Though 15 days already passed, the order is till showing in process. The details of the offer is given below.
Order no[protected], product code 9s7b7837 dated 27.12.2019 still not received. I