Provogue — Not receiving their product

Respected sir,
I placed an order having no.[protected]A white bag) that was an offer to me on my netbanking of hdfc bank, i. E i have to pay just delivery charger 299/- and i ll receive above mentioned bag,
So on wednesday[protected] time was 09:15am i placed an order and paid 299/- to company through hdfc netbanking...

Then on same day on time 09:25 am i received a sms —
From vm-provog
Dear customer,
Thank you for placing your order with us. You will receive your order #[protected] within 28 working days from the date of order placement.
Provogue.

But now on 27.10.2016 while i am checking my order status then it shows that status is complete...
No tracking information available...

Estimate time of delivery is 25.10.2016..

I am shocked, yet i didn't receive any order sir.
Regards... Gagandeep singh [protected]