Provogue — Provogue-Female Watch-ICICI offer not delivered

I have ordered a Provogue watch with (Shipment #PROV346596 for Order #[protected] and tracking number given (MUMPVGP488259), order had been placed on 10/07/15 at 1751 hours, status shown by Provogue website is delivered/completed but the product haven't been received yet. and I am still not able to find out that which of the company named Javas is taking care of the shipment so as being a customer of Provogue i expect that they should take care of it and being online customer I should not be bothered even but today its the other way around. This will lead me to lose the loyalty towards the brand as beacuse its already been 12 days and none of the way provogue is replying back not recieving calls, no reply on emails so i hope this is only way left that with no surety that i'll be getting some answers.