Provogue — Watch not delivered on time, no replies or refund

Hi I ordered the watch on 24th May 2015, and the order reference number is #[protected]. I received messages everyday that they are trying to attempt the delivery, but no one came to the address to deliver anything. I have sent 4-5 emails to ICICI and Provogue with no replies what-so-ever, also tried calling the customer care number but to no luck. I did not expect ICICI to be so careless and misleading. I spoke to one of the representatives and was told that I’ll get a refund if I don’t get the watch. But I haven’t received either of them. This is really disappointing and this is just giving a very bad reputation to both ICICI and Provogue. You either send the watch in time, or give back the money. It’s as simple as that!
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Provogue India customer support has been notified about the posted complaint.
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The above complaint was forwarded to Provogue, and 9 days ago, I received a mail from them: "Your order has been RTO by courier service provider because they were unable to deliver on your address. Please provide alternate address or any landmark so that we can dispatch the product ASAP."
How can you not deliver the product to my address? It has been 11 days since I've provided my address, but I haven't received any news whatsoever. All false promises and fake words.
How much longer do I have to wait? This is really disappointing and this is just giving a very bad reputation to both ICICI and Provogue. You either send the watch in time, or give back the money. It’s as simple as that!

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