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PTron — Could not contact ptron

I have bought ptron bass buds in dec2020. I have audio issue so I contacted ptron customer service. They have instructed to ship the product to address for replacement. I have told them that I would come in person and give the product for which they have agreed. When I went to address there is no company with that name. Kindly refund my amount
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    Plot No. 2, 8-2-703/2/B, Road Number 12, Banjara Hills, Hyderabad, Andhra Pradesh, India - 500034
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