PTron — Delay in replacement

PR363473 is my complaint number and i have courired my product for replacement. It was delivered to ptron on 20th December 2021 and it has been 25 days since that and no updates have been given to me on it. I also wrote a mail asking for any acknowledgements or updates but haven't got any reply to that since a week. As the mail for return the product stated, it would go for a quality check and if the issue was genuine then they will send me a new product within 14 days. It is going to be a month in few days and i am not even getting any acknowledgement stating or tracking the progress. Not satisfied with the service by PTron