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PTron — i have been send my old product earset but not reply from the.

I have been send my old ptron earphone which is one side is not working but no reply from them about when will they return new product ticket no:pr801815
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    Plot No. 2, 8-2-703/2/B, Road Number 12, Banjara Hills, Hyderabad, Andhra Pradesh, India - 500034
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