PTron — product replacement pending for 4 months now

Address:

132, Indraprastha Apts, Sector-12, Dwarka

This is with reference to ticket :not working/defective [#333939]. My product was within warranty and during lockdown i shipped the product to their head office.

But now after 4 months every time i enquire about my replacement status, the customer support say your replacement is under process.

It's been over 4 months now. Not the kind of customer service i was expecting from ptron.

Request you to please resolve the issue at the earliest.