PTron — Ptron bassbuds right side not working

Ptron right side bud not working from the beginning. Had raised complaint on 12.08.2022 for replacement but not recd any update..still shows pending... worst company and worst customer service..support number always busy in assisting other customers and not able to connect to customer support team..
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    Plot No. 2, 8-2-703/2/B, Road Number 12, Banjara Hills, Hyderabad, Andhra Pradesh, India - 500034
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