PTron — Ptron ear buds not working and send to Hyderabad for replacement but yet new one not received

Address: 12/195, Trilok Puri Delhi-91

I jitish sharma Block no.12, house no.195 Trilok Puri Delhi -110091, I brought ptron ear buds from amazon on 19.10.22. vide order no.[protected] dated 18.10.22 vide invoice no.DEL[protected]. My ear buds not working and i try to replace it from delhi outlet of ptron but IInd time he not replaced and tell me that i send it to Banjara Hill HYDERBAD for new one. I send my ear buds through Trackon couriers Pvt.Limited on 06.04.2023. But till date 08.05.2023 Iam not received my replaced/new ear buds from ptron office Banjara Hill HYDERABAD.
PLs replace/new ear buds send to me at my above mention address urgently.