PTron — Refund not given as per company policy

Address:

Palred Retail Private Limited. Plot No. 2, 8-2-703/2/B Road Number 12, Banjara Hills Hyderabad, Telangana - 500034. Phone:040 - 67138888

Hi sir,

I had ordered ptron wirlesss bass earbuds (Earphones) from ptron official site on 15 august 2020 with cash on delivery option.
The product got delivered on 18 august 2020 and i made the payment of 1000. After opening the product i realized that product was not
Just used one but also defective. The product had many scratches and charging lights were not working properly.

I immediately contacted ptron support via mail to arrange for return and refund my amount as my product was under warranty of one year.

I have sent many mails since 18 aug till today 23 august 2020 but there is no response from their side.

Please help me get refund.

Order id — pt146922 also attaching photos o[censored]sed product.

Thanks,
Manish sahrawat
Mob - [protected]