PTron — Shipment delivered to wrong address

On Jan 15, 2021 I purchased a PTron Avento Pro Bluetooth 5.0 Headphones with TF Slot from your store on-line and requested the item to be shipped at my address . Transaction ID: [protected].

Today I received a call from courier guy and he was not understanding Hindi or English properly. After several calls, I realized that item is shipped to Hyderabad. I mean How can is this possible? I have mentioned address of Mumbai.

Order Date:[protected]:18:00.

Could you please check and help me to get my item.

Thanks,
Kailash