Puma Complaints & Reviews

Poor quality, damaged in few weeks

I have order a product of cost 1515 rs from online puma store. But didn't get any product tracking number id or something related to that even money has been deducted from my account.
I went online puma store via. Instagram promotions post by puma india. After deduction of money from account everything was disappeared and nothing is showing in the account

I did not get the refund of my product kindly intiate the refund as soon as possible

I bought a trousers from puma store india but after a single use the trousers worn out and fabrics are visible all over it

I ordered a pair of shoes on the official Puma website on 24/12/21. Today I was delivered a wrong pair of shoes - the box jas the detail of my order but the pair of shoes inside is a much less expensive pair of the same size.

Order no[protected]
Sub order ID 1371153
Puma Red Bull Racing X-Ray 2 Unisex Sneakers

Colour - Chinese Red - Puma White NIGHT SKY
EAN[protected]
Size - 8
Qty - 1

This is either pathetic service or fraud mentality. The photograph of the pair of shoes on the website is totally different from what I have been delivered. My time, effort and money has been wasted and the ocassion that I ordered the shoes for will be missed even if I am offered an exchange. There should be strict penalties for such lack of customer concern.

Since I ordered this pair of shoes with an urgent need, I am left with no other choice but to wear this pair if this is not solved fast. But I can assure you I will convince at least ten other Puma customers from not buying Puma products again with this example of fraud. Social media is very strong today.

I ordered a pair of shoes on the official Puma website on 24/12/21. Today I was delivered a wrong pair of shoes - the box jas the detail of my order but the pair of shoes inside is a much less expensive pair of the same size.

Order no[protected]
Sub order ID 1371153
Puma Red Bull Racing X-Ray 2 Unisex Sneakers

Colour - Chinese Red - Puma White NIGHT SKY
EAN[protected]
Size - 8
Qty - 1

This is either pathetic service or fraud mentality. The photograph of the pair of shoes on the website is totally different from what I have been delivered. My time, effort and money has been wasted and the ocassion that I ordered the shoes for will be missed even if I am offered an exchange. There should be strict penalties for such lack of customer concern.

I ordered a pair of Puma Red Bull Racing X-Ray 2 Unisex Sneakers on the official Puma India website on 24/12/21.

Colour - Chinese Red - Puma White NIGHT SKY

Size - 8
Qty - 1 pair
Order no[protected]
Sub-order ID 1371154
EAN[protected]

My order was delivered today. The packet has all these above descriptions written but there is a different pair of shoes of the same size inside. This pair is not at all attractive to me, seems like much less expensive than what I had ordered and is causing me unnecessary harassment by taking my time to do all these otherwise needless things. This is poor service if not foul play.

Malaysia online puma
I have order 2 times
The 1 is missing 1 item and i reund 1 item
Is because i buy family set but come is missing 1 item
At the box is write correctly i buy 6 items and get 5 items, the refund money also didnt get back
The no 2
Is also same i buy 7 items coming is 5 items
The box also write correctly only have 5 items in the box
Calling many time but the cust service also say same thing, waiting the warehouse response
Email many time also same
I think got scam my money

I ordered shoes for my father from Puma's official site. And my parcel got stolen by *DELHIVERY* agent, but very smartly they marked it as delivered on the tracking site on 7th December(my father's birth date). It spoiled my dad's day as all o[censored]s got worried.
Since then I'm consistently trying to get refund but they are just delaying it.
Kindly provide me the money and take action against your delivery agents. Also, stop fooling people.

I brought puma shoes at a store in patiala worth rs. 7000 in july. They already have a hole in them. I want to return them

I purchased a pair of shoe soft ride article code no. 195225 01 from puma store DLF mall noida on 29.11.2021 for Rs 4874/-. copy of invoice attached.

Both the shoes torned at same point with in 3 days and today when we approached store manager with grievance, he instantly refused to hear and accused us for damage. photo of torned shoes are attached.

It is really pathetic and hard to accept that a shoe of brand like puma sold at the cost rs 4874/- has life for 3 days only.

I feel cheated and betrayed due to insensitive response from store manager as he did not head our complain which is with in warranty period.

I had self shipped the parcel as they had told me to do so and the parcel has reached its destination but still i have not received any mail from puma regarding the return money, it has now been 15 day but still i have not received any mail.
Please help me

I ordered shoes from puma online website on 6 th october and returned it because it was not so fit. Today is 6th december till they have not refunded my money . I called in customer care many times but they gave only one reply all time that are resolving it and will contact in 24 hours . Because of them i have to face many problems . My parents scold me every time . Money not refunded 1880 rs . Please sir help me get my money back please sir

I have ordered puma pacer next Cage black Shoes from puma.com which order number is[protected] delivered on 29th November 2021. i have got wrong product i have got nike shoes as i have attached images of wrong shoes, so kindly do return this product as soon as possible and make my refund as soon as possible. will wait for your positive reply.

Thanks & Regards.

I want size 10 of rs fast sneakers but when i try to add them to cart they show unable to order

Did payment from my upi and it got transferred to der bank account and when i see it said your order go cancelled and everything was removed from puma's page including my card my address everything which i used to fill in details.
when i called on cc number it rang only once now it is not conncecting me with any agent.
very poor customer service and i want my refund back asap.

My first purchase on puma, i go for a prepaid purchase and this happens
money has been deducted from my account and i get a order confirmed email, but after a few hours i get a mail saying "transaction through our payment gateway is not complete", need help asap, its been two days.

I bought sneakers on 10th October 2021, and their courier partner was sitting on it for more than 5 days and after raised a complaint got delivered on 19th October. I didn't like it hence raised refund request. Puma accepted but stating my area is in non serviceable list so can't take it back, I wonder if it's non serviceable location how come they have delivered. There intention is very clear that they are not ready for refund. I really feel sorry for myself trusting PUMA as an international brand, actually it's third class company with false exchange and return policy. Everybody please beware of PUMA, India especially.
My order#[protected]

I wanted to know about warranty service, wat is the duration. Wat is the defects coverage, refund/return under claiming warranty of puma footwear- shoes

I had purchased puma sheo from Amazon india on, on receiving it found defective. It's lower sole was not stick to its middle sole. But I thought I will fix it, don't want be in hussle of returning and all trouble..
Please guide for your service help