Claimed

Puma Complaints & Reviews

www.puma.com

1

Updated: Oct 1, 2026

Complaints 603

Resolved

91

Unresolved

512

So far, so good. Puma is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Puma will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Puma

Having problems with Puma?

File a complaint and get it resolved by Puma customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

Puma

Puma reviews & complaints page 21

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: New Delhi, Delhi, 110001

I purchased puma shoes in june 2017... And have worn them hardly ten times the fabric of shoes has given away from the joint... Tried to put complaint to the showroom from where it was purchased that is connaught place delhi... They have refused to do anything. The shoes are definately of very poor quality and it is due to manufacturing defect... Which requires rectification... Pl suggest the way out.

Puma customer support has been notified about the posted complaint.

View replies

N

Nikhilgujjar

from Delhi, Delhi

Oct 2, 2017

Hallo puma

I have waiting a long time for a puma sleeper
Style no. is 36246302
I eating for 7 month size 9
This is not good puma please requested my explain and not passion after the time pleas

Nikhil gujjar

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110015

I got severe ankle and heel pain after wearing puma shoes. My husbands shoes were burst in just two months. We bought these shoes from guwahati on 6 june'17 and we live delhi. I told that sales man that i have dvt in my leg he said this pair of shoes are perfect for my foot but now i m having lot of pain in my toe, anke & heel of both legs.. Plss help

Puma customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Website: @snapdeal.com

I ordered a puma sandle through snapdeal platform in first week of june this year and got it. After two weeks it damage from front side. When i asked to snapdeal it said, for this product there is no warranty. Such reputed company selling her product without warranty. If matter will not shortout i will complain to consumer forum because this is not for me but for other people who are cheated by company.

Puma customer support has been notified about the posted complaint.

View replies

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 8, 2017

Dear Dharmendra,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help.

Regards,
Team Snapdeal

A

Akhilesh M

from Tirupati, Andhra Pradesh

Aug 25, 2017

Its been only a month and the floater is tearing down.
The tear occurred a week ago.
please replace or refund.
Invoice bill is attached for the more info.

please respond asap.

J

Jerin Jackson

from Mumbai, Maharashtra

Sep 4, 2017

Sir my puma slippers is tored from front first I buyed from Inorbit mall, navi mumbai, vashi(INDIA), Sir I want to replace my slippers I buyed on May, 2017 last week.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: 400039

Website: [email protected]

I take shoe from colaba puma shoes room but within one week it torn out. When i visited same show room they refused to take it back by telling that it is not manufacturing defect. I m telling that it is material failure. My aim of complaint is that within one week my shoe should not torn out because this is very reputated company. We paid for quality, if quality of product is not good then they should take back my shoe.
Address of show room
Puma sports india pvt ltd
73, apsara building
Opp. Electric house, colaba
Causeway, mumbai-400039
Phone.[protected]

Puma customer support has been notified about the posted complaint.

View replies

S

Shindevaibhav

from Tumsar, Maharashtra

Aug 7, 2017

Puma provide bad quality products

U

Usha Sekar

from Bengaluru, Karnataka

Aug 11, 2017

My husband gifted me a puma bag worth 4000+ inr... But its nt worth it its jus peeling off... I cant use it its terrible... I donno how big brands like puma create such pathetic products... I need my bag to b replaced

L

LakhJaib Singh Saroha

from Allahabad, Uttar Pradesh

Aug 22, 2017

Mene watch order ki thi bo chal nhi rahi h phon no [protected] bo replace karni h

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Mohali, Punjab, 140603

Website: in.puma.com

I have purchased puma shoes from elante chandigarh in january. Now its pasting is coming out and shoes is almost damaged. I can't even use it. I have contacted same showroom from where i have purchased it, a salesman said our manager is not available for today and you can come tomorrow. I have again visited after 2 days and manager said sorry we cannot provide you services as the warranty was only for 3 months and you can get it repaired from anywhere, puma will not provide you any kind of services. I don't understand that a brand like puma is making fool of the customers and even managers are behaving like this. Either they are selling fake shoes in the showrooms because original shoes does not have such problems or they just want to harass the customer.

Puma customer support has been notified about the posted complaint.

Jul 29, 2017

Updated by ajaysaini09 not update till now

Jul 31, 2017

Shindevaibhav's response [protected] please call now

View replies

A

AsifVK

from Korba, Chhattisgarh

Jul 31, 2017

It has started tearing from the front right shoe .. its just been 3 months I bought them..and i hardly wear it .. mostly in gym only ..i dont run nor do I train heavy weights wearing them..Please help.. i couldnt find new pair of it anywhere now what can be done in this case please help.

S

Shindevaibhav

from Tumsar, Maharashtra

Aug 2, 2017

It is puma sandal is very sliding on the road.
it is very sliding . it is very defective sandal
please repaid my payment
i was giving this sandal on flipcart
This Sliding sandal are not suitable for me
Its very bad sandal and bad experience.

U

Usha Sekar

from Bengaluru, Karnataka

Aug 11, 2017

My husband gifted me a puma bag worth 4000+ inr... But its nt worth it its jus peeling off... I cant use it its terrible... I donno how big brands like puma create such pathetic products... I need my bag to b replaced

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: in.puma.com

Every individual is clear about gst other than retailers including multi-national retailers.

Yesterday (19 july 2017) i went to puma store @ mall of india noida. They sold me rs 10, 000 shoe @ 50% discount. Instead of charging rs. 5, 000/-, they charged me rs. 5, 899/- where rs. 899 is gst.

I bought two pairs of shoes @ same price and two pairs of socks @ same price.

All puma product prices are inclusive of all the taxes. They should have removed all the taxes from from their existing price and then applied gst. Instead they added gst on all the taxes they have already paid.

This is cheating, robbery and loot by mnc retailers like you.

I want all my money paid as gst which was in addition to all the taxes you have already paid.

Puma customer support has been notified about the posted complaint.

View replies

U

Usha Sekar

from Bengaluru, Karnataka

Aug 11, 2017

My husbund bought puma bag as a gift to me... It cost around 4000inr.. But its a pathatic quality its peeling off... I never thought a big brand would do such a pathatic product... Its worthlesss... I need my puma bag to get replaced...

A

atul0028

from Alot, Madhya Pradesh

Aug 16, 2017

Product was mismatch

H

honey pawaria

from Rohtak, Haryana

Aug 18, 2017

Dear ser
I have bought slippers from the showroom outlet .after 10 days it would get damaged so now what can i do
What is the solution

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110018

Website: PUMA.COM

I purchased puma shoes from amazon & shoes was very good looking & comfortable too but after 1 months it has start torn so i want to know that puma shoes is this???
This is the quality of your shoes. I want to return my money if you can't return my money than i want exchange asap.
When i went to market after that i was walking on road but after some time suddenly it torn from front side & my thumb has out from shoe than i think that is very bad quality of puma.
I was very dissappointed about that brand because i listen from other people that is very good company & it's shoes is very good & comfortable but i don't think that is very bad.

Puma customer support has been notified about the posted complaint.

View replies

U

Usha Sekar

from Bengaluru, Karnataka

Aug 11, 2017

My husbund bought puma bag as a gift to me... It cost around 4000inr.. But its a pathatic quality its peeling off... I never thought a big brand would do such a pathatic product... Its worthlesss... I need my puma bag to get replaced...

A

Aditya093

Jul 31, 2021

I bought Puma Unisex-Adult Electron Street Running Shoes from Amazon on 18 June, 2021 but after using it for one month it has start to torn from upper side. It is disappointing to see this type of quality from a top brand like PUMA. I want my replacement as these shoes are in warranty period.

Helpful

3 other people found this review helpful

3 found this helpful

2 Comments

Post your Comment

Comment Guidelines

Address: Jabalpur, Madhya Pradesh, 482002

Website: In.puma.com

I purchased a pair of shoe of Puma about an year ago from myntra, my order number is[protected]. About a month ago i noticed that it's front part (like mesh) teared up but thought it might be my fault but today when i took them out after a long time i noticed that mesh is teared up itself to a much extent from many places. This assured me that's not my fault but of the material of the shoe. I expect you to show your concern towards this issue and a reply asap.

Puma customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ujjain, Madhya Pradesh, 456010

Website: in.puma.com

Sir i bought my puma black booster shoes this january i wear it only 10 ..15 times & its net is tempered off.. stitchings of shoes has been off sole is too is not of good quality please exchange my shoes with the new one till its warrenty period is expired i tried calling flipkart but they r not assisting me please help me as soon as possible & assist me

Puma customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110017

I purchased a pair a shoes from puma store at select city mall saket delhi in 11 june 2017 (Shoes price-5999).
When i was trying that shoe, i was confused to buy it or not.. They forcefully told me to buy n also told me to exchange it if i'll not comfortable..
Today i went there to exchange the shoes then they told me that i washed the shoes n i wore it n many false arguments.. But i didn't do the same with shoes.. The shoes are in same condition as i purchased..
I left the shoes in that showroom today.. They didn't give me my money back or exchange the shoes..
Do something for this

Puma customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 400607

Yesterday, i bought the shoes from puma (Thane ghodbunder) outlet. The shoe i bought was on discount of 40% on mrp. Rs 4, 299 (Inclusive of all taxes) but at the time of payment they charged me 10.5% extra vat. Charging of vat was nor mentioned in any in the store so before selling they should inform us.
According to the consumer goods act section 2 (D) any seller cannot charge extra vat on discounted prices. Because if we do than we are paying double tax on the product.
On asking questioning the shop keeper told us, it is government rule.

Puma customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 226025

Website: In.puma.com

Hi,

I had ordered a puma shoes almsot 15 days back of Rs 2000. When i received, it was not upto the mark so i returned it. Now it s been more than a week, they have not refunded my amount yet. They are saying we have not received the product yet. When they picked the product on time, then why are not refunding.Its their problem with courier guy.Atleast they should initiate to refund.they are not responding too.

Puma customer support has been notified about the posted complaint.

May 25, 2017

Updated by Shilpisri Puma is not refunding my money

View replies

P

paida vishweswar rao

from Hyderabad, Telangana

Jul 4, 2017

I have purchased puma g villas no.[protected]..non marking shoes..for 5k...the most pathetic shoes...my heels started paining from day one...very bad puma...for everybody dont buy them ...

A

asheemjain

from Mundi, Madhya Pradesh

Jul 6, 2017

Sir i bought puma running shoes last december.. the matrial used is very bad.. the shoe has been torned from everywhere & the quality of sole is also not good ..please respond

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Jhajjar, Haryana, 124507

Sir i purchase my shoes before 2 month from.dwarka delhi and i wear shoes only 10 times but net problem create its a bad situation with me i m a sports person and govt employe but shoes front net was cut all side and the shoes shape all broken please replace my shoes as soon as possible please give update time to time thanks sir
Article code 18811402

Puma customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560099

Slippers(rs 600)which i have bought have not even come properly for 1 month .so i suggest others to not to take that product and ask the company to look into it and take some quick measures.

purchase place: style mart chandapura
Date: 17 of april 2017
I[censored] dont address ths complain on prority i vl take this complain to consomer court

Puma customer support has been notified about the posted complaint.

View replies

B

biker boyViraj

from Varanasi, Uttar Pradesh

Jun 9, 2017

I purchased a puma shoe from snapdeal they delivered a bad quality shoe

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500060

Website: [email protected]

I bought a shoe (Flexrunner dp) after 2 week i fall on road after this the sloe of the. Shoe get damaged because low quality of shoe but my friend also fall but his shoe doesnot happen anything... So solve. My issue and please improve the sloe of shoe its so poor.. The quality of shoe.. If you sell like this then we cannot buy the buy by this quality.. And solve my issue please i

Puma customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Panipat, Haryana, 132103

We have purchased one puma shoes BMW series on 23 dec from PUMA store at Mittal Mall, Panipat, Haryana. Within a span of 3 months, there is one deep hole in it. The cloth used in the inside layer is of very poor quality which is the reason one of the shoe is torn.
We have spent close to 4500 rs. We have not spent this much amount to wear the pair for 3 months. If this is the kind of quality and services we are getting from a brand like Puma then i see no point in buying a branded pair. I should have purchased a fake Puma one . Please help in resolve this issue. Store manager says they cannot do anything .
Contact number - [protected]

Puma customer support has been notified about the posted complaint.

View replies

S

s kaswan

from Delhi, Delhi

Apr 26, 2017

Dear sir /madam
I bought puma street rider running shoes size 10 from snapdeal on 26 Oct 2016.but after 5-6 month shoes bursts.I am sending some photos. It is under warranty.please provide replacement of shoes.
Thank you
Suresh
Mb [protected]

D

Dharnapatel3@gmail

May 29, 2017

I have purchased puma shoes 4 months back and it got tore automatically . The lather is sort of melting from different areas of shoes. From such a brand it is not expected.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 560038

Website: www.puma.com

I have purchased a shoe from Ernakulam Oberon mall on 10/09/2016. It's size 11 and it's cost Rs. 3499 Within 4 months period it's damaged I did not care every time I have buy gum and paste. Now you can see this image I can't do anything side fully broken, I am purchased your brand for at least 1 year usage not for 3, 4 months usage .while I'm purchase this product your shop seller promised me 1 year warranty for this model now it's very sad state of affairs, 6 months warranty +6 months service, it's new products you will get 6 months surely.

Also please find the product images and bill receipt. Please check and assist for this issue on priority.

Puma customer support has been notified about the posted complaint.

View replies

R

Remit Malhotra

from Pune, Maharashtra

Apr 24, 2017

I have purchased puma shoe in January from "Jasola" showroom in "Delhi". but the quality is too bad, the shoe skin is came out and the shoe is expensive, that is why I am complaining. The shoe colour is Red .

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gwalior, Madhya Pradesh, 474001

Website: in.puma.com

I received an sms which said
"Shop till you drop with PUMA's BUY 3 GET 8 OFFER on Tees & Polos at outlets! Rush now as offer valid from 7-9 April! T&C.To opt out call [protected]".

I was surprised to visit the store and know that they had received none such information.
They said may be the offer is only at factory outlets which if the case is not clearly stated in the message. It just wasted my time. And I won't trust these promotional messages anymore.

I am really disappointed.

Puma customer support has been notified about the posted complaint.

View replies

S

sk@#&

from Mumbai, Maharashtra

Apr 24, 2017

Puma waalo ki service sabse khrab hai warranty period me bhi ye log product return nai krte or chutiyon waala reason btate h don't buy puma products

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Panipat, Haryana, 132103

We have purchased one puma shoes BMW series on 23 dec from PUMA store at Mittal Mall, Panipat, Haryana. Within a span of 3 months, there is one deep hole in it. The cloth used in the inside layer is of very poor quality which is the reason one of the shoe is torn.
We have spent close to 4500 rs. We have not spent this much amount to wear the pair for 3 months. If this is the kind ofquality and services we are getting from a brand like Puma then i see no point in buying a branded pair. I would have a fake Puma one . Please help in resolve this issue. Store manager says they cannot do anything .

Puma customer support has been notified about the posted complaint.

Apr 11, 2017

Updated by roshigupta Hi, We have note received any call or msg or anything from your team's end. We are looking for atleast some kind of support.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110008

I bought a pair of shoe for my brother. it was very shocking to see that stitches/ glue did not last a month. i was not aware that Puma has this kind of feedback mechanism otherwise i had made this complaint earlier.

i paid a good sum to buy this shoe pair. if this is quality standards of Puma then i think it could have been better to buy a local pair of shoe.

at last i just wanted to say that i will never recommend Puma to anyone.

Puma customer support has been notified about the posted complaint.

View replies

A

Aseem Panda

from Kolkata, West Bengal

Mar 27, 2017

I had ordered 3 puma shorts for 648 but the packet in which it was delivered was tampered and the product where of different brands.Not of puma.

S

saqib shamim

from New Delhi, Delhi

Apr 10, 2017

I have bought the shoe online last month only the quality of shoe is worst it's starting torn from upper in one month

H

hitgreeva

from Delhi, Delhi

Apr 12, 2017

Hi This is Patel From Kutch Gujarat

I buy PUMA shoe around 8 months back from Gandhidham Gujarat India Outlet.

My shoes are damaged very badly within 8 months.

So will you pls tell me how much warranty period to replace ??

Thanking You,

Hitesh Patel
[protected]

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines