Punayaa — no return/ no exchange/ worst customer care service

Address:560016
Website:www.punayaa.com

I had made an order of Rs.3200 to Punayaa throguh Online shopping on[protected]. For which I have received very bad fabric clothes and I requested for return for the first time through email to Punayaa on[protected] despite of raising return request online.

After which till date i.e.[protected], I have chased them on return for n no. of times but I have received only 1 email by them for sending the order reference ( no & pictures). I have sent the same very next day, but still there is no reply by them on further process.

They don't reply on email. Their customer care no. is out of service always. Their messenger support also doesn't help & deviates you to use email where they never reply.

I want to know that is that how they fool the customers? Who gives them the authorization to cheat people like that.

They are worst as online shopping providers and I would suggest to all that never buy from them. Better donate your hard earned money to someone in real need.
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The product received was much different than the one shown in the site. Also, it is defective and of cheap quality (material is not as described in the description section and not worth 890rs). I tried contacting the customer care to return / refund the product (as the site says easy returns and refunds). There is no response from the customer care number provided (i.e. none is answering the call). I even mailed them but no response yet. Please take some strict action against this site as I still see them promoting their products in all social networking sites. Please ban this site. customer care numbers provided are fake. Facebook messenger no response.
Dday's reply, May 2, 2019
Did u get the refund??
The product recieved from punayaa was different from that shown on website.it is of cheap quality. Their site is not reachable.
I emailed them but no reply.customer
care number is also fake n not working.
Please take strict action against them n please get my money back
How come these types of sites not banned instead of cheating so many customers.?
I want my refund back please help me how to get it from this fraud site

Dear sir,

This is inform to you that myself anita saroj is one of the customer of your company name -suits label (Punayaa ). I inform you that what I choose kurti on order that will be not delivered to me and in fact different kurti was delivered . I request you to please send me same kurti witch we selected .

Tax invoice No – SL6180

Order No –SL[protected]

AWB No. [protected]

· Easy RETIRNS AND REFUND ARE NOT WORK YOUR WEBSITE

* your contact number is switch off

MY CONTECT NUMBER -[protected]

EMAIL ID- [protected]@gmail.com

anita 19011994
Attachments
14:21 (2 hours ago)
to help.suitslabel, schkrmp.iipa

Dear sir,

This is inform to you that myself anita saroj is one of the customer of your company name -suits label (Punayaa ). I inform you that what I choose kurti on order that will be not delivered to me and in fact different kurti was delivered . I request you to please send me same kurti witch we selected .

Tax invoice No – SL6180

Order No –SL[protected]

AWB No. [protected]

· Easy RETIRNS AND REFUND ARE NOT WORK YOUR WEBSITE

* your contact number is switch off

MY CONTECT NUMBER -[protected]

EMAIL ID- [protected]@gmail.com

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    Bangalore North, Karnataka
    India
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