Punbus / Punjab Roadways — regarding not providing the ticket,not stopping the bus and misbehaviour by conductor

Address:

Solan, Himachal Pradesh, 173213

Sir, this is to bring into your notice that today i. e 27.12.2017 when I was travelling by your bus no. PB08CX9056 around 6.00 pm From Dharampur, H. P., I asked the conductor to provide me ticket of Chambaghat, because my destination was Police line which is about 1km before Chambaghat and in his machine after solan bustand station was Chambaghat only. At that time, he took the money but the ticket was not provided by him to me. Thereafter when I asked him to stop the bus at Police line, he said bus will not stop here. Now it will stop only at the next station i.e Chambaghat. He did not cooperate, he misbehaved and said that being local I am threatening him to stop the bus there. Then I said if bus will not stop here, then why didn't you gave the ticket to me?? But he misbehaved and on again and again asking for the ticket he provided me ticket from solan to kandaghat saying that " ticket ka kya h, ticket toh mai Bna ho dunga 25 Rupees kA" which was not acceptable at all, when my genuine ticket should be from Dharampur to Police Line or Chambaghat. If he was so adamant regarding the bus stops then why he didn't provided me the ticket correctly when I boarded the bus. This kind of behaviour is not tolerable Sir. I think buses are the means to transport to help people and to make their life easy. But the kind of feeling I got from your bus service was just ridiculous. It was late in the evening around 6.45 pm when I got down from your bus at Chambaghat and being a single lady I had to travel back 1 km by foot too my destination. This kind of services nowadays your conductors are providing to passengers. They are just troubling passengers. I don't think that for troubling passengers you are there. Such type of incidents just downgrade the image of your organisation. Kindly look into the issue and necessary action should be taken against the conductor.