Punjab National Bank Housing Finance [PNBHFL] Complaints & Reviews

Good Day,

With reference to the subject, i have availed a home loan from your bank through Coimbatore, lakshmi Mills branch. I applied for a loan amount of Rs.23 lakhs and i was sanctioned Rs.21 lakhs. The executive Mr.Murukesh convinced me that the balance 2 lakhs will be sanctioned before you complete the building work. Also i was forced to take insurance of Rs.1.05 lakhs which was not at all informed until i sat to sign the docs. Finally i came to know that the balance amount of Rs.2 lakhs is a fake promise by the cheap executive and i moved on to complete the building work with my own source of funds.

Again when i contacted the executive of PNB Murukesh, he said the loan can be processed only after 6 months after releasing the final payment. I waited for the time to come and again when i contacted the executive to make sure that the top up loan can be availed after 6 months, he said it can not be done. Then i rushed to the branch and met the officer to get a clear picture on the same. She said the loan can be processed only after 1 year. Since i cannot wait for another 6 months, i applied with Baja Fin serv home loan and they sanctioned the loan amount which i requested with in a day.

Now again when i approached the bank for fore closure letter and LOD, they are charging me Rs.590 for Foreclosure letter and also Rs.590 for LOD. It was the executives responsibility to provide the photo copy of the docs i signed along with the MOD. he never bothered to attend my call nor respond to my query. Now when i approached the bank they are charging me Rs.590 for MOD copy. This is ridiculous.
Also she said it will take 15 days to provide a Foreclosure letter. I was surprised and asked why does it take such a long time??? She said i will receive a call from PNB Head office. When im no longer interested in continuing with this bank then what is the point of having a word with your HO Guys. I just dont want any more discussion.

I'm writing this mail to show my grievance. Hope you understand my situation and frustration and act accordingly to provide me the foreclosure letter at the earliest.

My home loan account no. Hou/kol/1016/322342.
I have applied for foreclosure to close my loan account via email as directed by the pnb housing official of bhubaneswar branch on 7.2.2019. But still now i have not got any confirmation call from pnb housing nor any process towards getting foreclosure. The pnb official said that i will get a call from head office regarding negotiation and then i[censored] consider to close account then u have to deposit money and u will get foreclosure. It will take all total 10 to 15 days. It has been 8 days but no phone calls i have received. I have also contacted the customer care, also i have sent emails but no reply from any pnb housing finance office. Kindly take this matter seriously so that i can get foreclosure in time.
Samarjit sahoo
[protected]

1. They will engage you till one month and realese multiple sanction letter. But i. Last sanction letter you may surprise by insreasing roi and reduce loan amount.
2. They are selling insurance forcefully. This also you will come to know in your sanction letter. If you do not want to take insurance. They will start bargain to take this junk insurance..

3. Initial they will tell you that your loan roi would be fixed for 13 month. But after 1-2 emi your loan roi changed. I took a loan last year at 9% roi now its 9.5%.

4. I got 16.8 lakhs loan in my first sanction letter including insurance. I request them to remove 80000 as an insurance. So they removed after multiple discussion. But loan amount also reduced to 14.5 lakhs.

Please don't take any insurance. If they forcefully sell insurance then you just tell them i do not need this loan. They will cancelled it but it will take 15-20 days. If they take more than 2 days they please change you bank for home loan. Because they just want to engage with them till you get your builder appointment date comes near. And then finally release sanction letter will less amount and increase roi. They you have to accept it anyhow. Because this time you have committed to your builder.

Myself soumyasree s w/o mr. Prajith as is consult with an executive of pnbhfl mr. Binumon for construction plus plot loan. Reference number is (Hou/coc/0418/513529) mr. Binumon has given all the wrong information and done signature in all the papers of application and agreement. He told many lies and without my permission he signed on the papers of insurance. By giving wrong information he has given the application to pnbhfl on 05/04/2018.
I recieved a mail from loan approval mail from mr. Joby varghese the relationship manager. Beofore getting sanction letter of loan mr. Binumon has forced me to send 12800 rupees as processing fees to his personal account.10/04/2018 i got sanction letter mail from pnbhfl. The processing fees has been collected more than the amount is written in the sanction letter. The information given in that was wrong according to the executive's prior information. He misguided me that at any time i will get back the processing fees amount if i cancel the loan due any unsatisfactory with bank. After recieving the sanction letter i wait upto june 2018 for dispersal of loan. But they were saying some other reason which was not told before and waited my time. I could cancel my plot registration agreement date due to this irresponsible fellow and pnbhfl. Thereafter i informed the executive and relationship manager to cancel my loan and return processing fees. I send the mail to relationship manager on 23/05/2018 to cancel the loan and returning the processing fees as the executive told to me. Again the executive misguided me that i will get back the processing fees amount back and rs.1000 only will be deducted from that. I was waiting for many months and make call many times. But they gave me hope and told me to wait. Finally the executive told me last january 2019 that pnbhfl will not give back the processing fees back. He agreed that it is his mistake and told me will do something. Finally he changed his way of talking and not responding to my call. Still he has not given any positive result for returning the orocessing fees.

I have applied for home loan at pnbhfl in bangalore. And to my surprise, in the disbursement letter i see a very high amount towards insurance premium which i have not even opted for. Even the bank exec has not informed me about any insurance policies while applying. Suddenly they have added 105000 lakhs towards insurance amount to home loan in sanction letter.

Also they have charged me rs.15279 which even customer care dont know whats that money for.

Inst no: 117069
Mode:cheque
Date: 28012019

Tata aig general insurance co ltd a/c no bank name
Inst no: 117070
Mode:cheque
Amount :1, 05, 000.00
Date : 28/01/2019

I have received this documents after the disbursement i have not received any information before that

After consulting with few people i came to know that, under rbi insurance act laws, no bank can force customers for insurance policies with home loan. I will not be able to take the insurance policy mentioned in the sanction letter.

So i request you to please check and revise the sanction letter without any insurance premium added. Please help.

My loan reference details: hou/ecty/1218/620097

I am trasfering my home loan. I am ready with dd of other bank but pnb housing finance wasting my time to eat insterst from me.
Realy this is very disappointing for me as they charging for each and every step to close the loans.
This company is running behind customers to offer loan, but harrasing later.
Worst finance company.
Struglling from last 5 days to close my loan.

I applied for a home loan transfer from hdfc to pnb to get additional loan amount. Pnb approved my loan on 31st jan 2019. Due to the month end pressure they scheduled my disbursement on midnight. Actually it is a loss for me if they schedule disbursement during non banking hours ie: midnight. They cannot issue cheque on that day. They calculate interest from 31st jan 2019. I received mail about disbursement on 1st feb 2019 morning.

But they didnt deliver cheque before 5 pm. Hdfc was not accepting transaction after that.
On saturday and sunday were weekend off for hdfc. I raised a complaint for the delay to pnb customer care and nodal officer. On monday ie: 4th feb 2019, they called me for delivering cheque. But i contacted branch manager at cochin branch to compensate me because of the delay happened jn delaying cheque. Branch manager got angry and told disbursement will be cancelled. So the executive who deliver cheque returned the cheque to bank. Today pnb received the complaint and relationship manager contacted me and told me they have to close the complaint and for that they will waive the interest for 2 days and i have to agree for that. If i dont agree that, they will cancel my loan.

Mu question is how can a relationship manager cancel my loan to resolve my complaint. I almost lost 6000rs due to their delay (4 days interest 3200+ hdfc interest for 4 days 3000) they are not ready to compensate me for this loss.

My loan application number : housing loan account no hou/coc/1118/608829

I have taken housing loan from pnb, however i have to face many challenges because of due diligence of relationship manager (Karuna pandey). He never explained me about short ocr and may more...
I have dropped sent many emails to pnb customer care but i haven't got any reply.
They are not explaining the procedure clearly and they will stretch till the final date and no one will help later as we already survived. They are only taking fees and not helping clients.

Hi,
I have applied for housing loan in PNBHFL with ref no. REF/HOU/MRH/1218/615824 and executive is saying insurance is mandatory which is not required for me.

As per my understanding I should not be forced to take any insurance along with loan, since I have term insurance already I don't want to go with insurance for loan.
Can you please help me to resolve this

Thanks
Madhu

I have availed a housing loan of amount rs. 8 lakh from pnb housing finance ltd., trivandrum on 31/07/2004.

I have closed the loan on 25/02/2014 and i got no due certificate for that also.

My housing loan account no: [protected]

For a single loan pnb housing finance has entered three entry in my cibil record. One is correct and other two are bad entries and spoiled my credibility.

First record: loan account [protected] loan amount current balance rs. 6 lakh. Date opened 18/4/2007 date closed 20/4/2012. This is not at all related to me. It belongs to someone else. Pnb is recording in my cibil record. The situation is very dangerous.

Second record: loan account [protected] loan amount rs. 8 lakh. Loan balance 0 loan closed on 25/02/2014. Date opened 31/07/2004. This is my loan details.

Third record: loan account [protected]. Loan amount rs. 8 lakhs. Loan current balance -694191/- date opened 31/07/2004

Date closed 11/01/2012. This record i am not understanding.

On contacting the pnb housing finance ltd., trivandrum branch, they told me that they do not have any details about my loan.

It is a surprise that a loan originating branch is not having any record of the loan.

I made a online complaint to cibil also.

I am not getting any positive response from either pnb housing finance ltd. Or cibil.

I am CHANDA SOLANKI .I had taken loan from pnb housing finance & my loan account no. is HOU/IND/0718/551240.While taking a loan, I had submitted all my documents. Our bank approved my loan of 3085000 and after 70% of the amount was debited, today the bank is demanding a document from me which can not provide the bank, so the bank has I have refused to give the amount of the last check bank given on October 20 till today's date, the bank has not given any check and I Interest'm filling | My 30% approval is available in online request but the branch is unable to give me the amount .
I have been rounding the bank for several days. But no one is responding properly to the bank, I request help from you.

Please Help me ...

Branch Details :-201, 2nd floor, megapolis building, 579, M G Road, Indore- 452001

I have loan a/c no:-nhl/ahd/0918/582790 in pnb housing finance limited.Pnbhfl employee mr manishbhai mewada asked me you are making 10000/-rs fix diposit so you paying 5900/-rs prosesing fee so i have provided sbi cheque no:-939943 and 10000/-fd no:-[protected] and sbi cheque no:-939942 is 5900/-rs for prosesing fee. There after in disbursement amount 11034/-rs prosesing fee ask and debited and chit me. I have also complint in pnbhfl customer care date:-23/10/2018 complint no:-1100293 and 2nd date:-29/10/2018 complint no:-1166677 and 3rd complint date:-17/11/2018 complint no:-1381144 and 4rt complint date:-05/12/2018 complint no:-1611503 but not answer me so pnb housing finance is very bad and fraud me so help me and refund my 11034/-rs amount.

This is to inform you that i have applied for home loan in pnb housing as per the application no. Hou/noi/1118/603525.

Mr. Laxmikant representing pnb housing (Carrying mob no-[protected]) visited & collected documents. Roi for home loan, as mentioned by him was 8.9%.
Moreover, he committed to providing an extra discount of 0.15% to 0.2% on behalf of pnb housing.

During our visit to builder's office on 23 nov 2018, we were made to sign "loan sanction letter" where roi was mentioned as 9.1%. We disagreed and asked for correction before signing any document. But, he reassured that an approval has been taken for 8.9% and this letter is just a piece of paper while my loan will be disbursed on 8.9% only.

In spite of our disagreement over roi, he prepared all the documents and made us sign them after reassuring that our demands will be met. When asked for a copy of filled & signed documents, he said this is just a format you can anytime get it and fill it. On asking this is signed and won't be same. He jokingly said both will be same.

Since the start, his attitude was casual and unprofessional. Till today i haven't received any proof of committed roi. When contacted, he says it will be done today.
Today (On 5 dec 2018), he brought his senior on call. His senior informed me that roi will be 9.1% only.in spite of all this, mr. Laxmikant was adamant that ecs will be done on 8.9% only.
These statements are conflicting and i am very disappointed and unsatisfied with the service i received from pnb housing. I am serving maternity leaves and have a child of age 4 months. This experience is giving me mental stress and leading to mental harassment.

Hence i request you to please return all the documents like bba, tri-party agreement, hdfc bank cheques, all pnb kits etc. (Signed and in original) submitted by me or in my name till date.

I also demand that sum of rs.5040 (With the breakup: rs.3540 via sbi bank cheque no 140699 dated 13 nov 2018 and rs.1500 in cash) which were handed over to mr. Laxmikant shall be returned.

I also request to please put on hold any further transaction on my loan (With application no hou/noi/1118/603525).

Kindly do the needful on urgent basis otherwise, i will be free to move to higher authorities for resolution.

My name is l suresh kumar and applied for mortgage loan from pnbhfl, coimbatore branch. On 26 nov 2018, one of their employee m saravana kumar, relationship officer collected the documents and cheque for rs 5900/-. On 28 nov 2018, they asked one more documents and queries. On the same day, verification team visited my house. Once, i again asked regarding my loan details, there is no response from them. On 29 nov 2018, again verification team visited my home. On 30 nov 2018, rs 5900/- debited from my account. On 30 nov 2018, i asked him regarding original documents required or not. There is no response from them. Their only motive is collect money from customer in the name of loan because nirav modi cheated the bank approx 10000 crore. Now pnb has collected the money from customer. Once, i complained against pnb in consumer forum, a lot of people lost their money like me.in view of the above, you are requested to kindly return my money back and documents handed over to them. Otherwise i will file in consumer court. Pl take immediate action.

My name is l suresh kumar and i applied for mortgage loan from pnb housing finance limited on 26 nov 2018. Mr m saravana kumar, relationship officer of coimbatore branch told me that the cheque for processing fee of rs 5900/- to be placed on 30 nov 2018. The same not processed on 28 nov 2018. If application was not processed on 28 nov 2018, processing fee debited before intimated date and once loan was not processed on 28 nov 2018, the verification team twice visited my house on morning and evening.in view of the above, the bank cheating the customer in the name of processing fees. Nirav modi cheating the bank about 10000 crores to be recovered from customer. Pl file the complaint and instruct the bank to return the money. This is one of the harassment to customers.

I have applied for PNB top up loan/loan against property for 4 lakhs. I had requested this loan for doing some interiors work at my home.

They claimed that this easy process and would be done in few days and got a check from my INR 5900 for processing. But now after my cheque is passed and when I got my sanction letter, I am surprised to see that they are forcing me to take 20k insurance for 4 Lakhs and also saying that they would settle my education loan on their own and only credit the balance amount.

I am really surprised by this kinda cheating activity by a top bank. These weren't mentioned anywhere in the terms and condition.

I would request you to take the corrective actions and provide loan smoothly.

My Loan Account Number is NHL/CHE/1118/608533.

Contact Person Mentioned in Email: R Appanraj

Regards,

Omprakaash

Despite my continuous concerns over possible rejection of my loan application, staff of pnb housing finance continued giving me assurances and wrongly motivated me to go ahead with paying the processing charges.
As expected, the loan was rejected and the processing fee was deducted. All call recordings with the staff clearly suggest how the staff had manipulated and motivated against the will of the customer and stole the processing fee. It is a regular practice of this bank and calls for a serious action against them.

Dear sir,

I had my mortgage loan in pnb from 2015 till date and i was paying high interest rates. So, i got good interest rate offer from standard chartered bank.
Now pnb people are intentionally delaying to give foreclosure letter. Telling that it will take 10 days. All the other banks giving foreclosure letter on same day. Pnb people are harassing the customers.

Thanks,
Sharath
[protected]

Dear team
I have applied for a property loan with you and got the approval mail on 25 sep 2018 but i have cancelled the loan. I have paid rs.6000 for processing. As i have canceled the i demanded to return my documents and rs 6000 which i havre paid initially, but both executive and his reporting manager is not picking the call. This is a serious issue. Kindly do necessary else i have to move legally

This is to bring to your notice the major dissatisfaction and terrible experience which I had with your home loan department.
With almost 6 months of mental harassment and criminal wastage of time and money I am here by writing to you so that you take necessary action and the same doesn’t happen with any other customer.
Below are the details of the incidents.

March 2018 –
Sanction Letter was issued (REF / HOU / MUM / 0318 / 503090)
All documents were submitted to your executives Vimal & Sudhir Pandey.
Rs 5900 Paid through Chq No - 235581
April 2018 –
All property documents submitted to Vimal for and Rs 4000 paid for Legal & Technical through Chq No – 235584.
Token amount given to owner.
Post that I was informed that my Legal / Technical has been cleared and i can go ahead with the Stamp Duty & registration process by your executive Vimal & Sudhir Pandey took 1000 rs cash for Franking.

June 2018 –

As suggested by your team members I got the stamp duty & registration done on 6th June.
Also all original documents i.e property / stamp duty registration / share certificate was given to Vimal for further process.
I was asked to submit NOC from society which I submitted on 6th July.

July 2018

I was told that the Sanction letters validity is expired and i need to again get a new sanction letter.
For which I again paid Rs 5900 through Chq no – 295588

Again I was asked to submit a Letter from society in the format shared by Mr Rajiv Ranjan, which I submitted in a few days time..
To get the letter I cleared all dues of the society which was Rs 20, 000.
Then they were delaying the disbursement for some or the other reason without any proper explanation.

Now the most hurtful and sad part is that I personally visited to Vile Parle Office & met Mr Vivek Vajpayee .

On hearing my issue his Mr Vajpayee’s response was “we do not entertain cases of such petty amounts”.

After submitting all documents, following all instructions, my question is

Why was I not informed if there was any issue with legal technical there and then?
Why was sanction letter issued for the second time if there was issue with legal technical, for which I had to again pay Rs 5900?
Why was society documents asked if the property was not cleared as per legal technical?
Why no intimation on the status of the loan, whether rejected / approved isn’t it your duty to inform about the status?

Understand the mental torment that I had to go through all this while, I have lost hard earned money on stamp duty and other multiple payments for sanction letters & legal technical verifications.
Now the stamp duty validity is also close to expiry.

I demand an urgent attention and resolution to my issue failing to which I will be taking legal action against the concerned.

I will share the required pictures of all documents that were produced by your team for final disbursement and my signatures were taken but still disbursement never happened.