Punjab National Bank Housing Finance [PNBHFL] Customer Care
PNB Housing Finance Ltd.
Customer satisfaction rating: 76%
Submit a Complaint
314
COMPLAINTS

Punjab National Bank Housing Finance [PNBHFL] Customer Care

PNB Housing Finance Ltd.

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Address
9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg
New Delhi
New Delhi District
Delhi
India - 110001
Landmarks:Near Connaught Place

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
58
down
48

Phone:
Phone:
up
42
down
25

Additional info
Customer satisfaction rating
76%
Complaints
314
Pending
6
Resolved
236
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon10:30 am - 04:30 pm
Tue10:30 am - 04:30 pm
Wed10:30 am - 04:30 pm
Thu10:30 am - 04:30 pm
Fri10:30 am - 04:30 pm
Sat10:30 am - 04:30 pm
SunClosed

Punjab National Bank Housing Finance [PNBHFL] related photos (32)

Punjab National Bank Housing Finance [PNBHFL] Complaints & Reviews

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Punjab National Bank Housing Finance [Pnbhfl] — home loan insurance told by pnb official that it's compulsory....but now I came to know that it's not compulsory [Resolved]

 Samarjit1991 on Aug 17, 2018
Hii,
I am samarjit sahoo. 2 year ago i have applied for a composite home loan i.e land + construction in pnb housing finance, Bhubaneswar branch which was operated from kolkata.Before sanction of loan amount no information regarding insurance was provided to me.But when i received the sanctioned letter after 7 to 8 days of disbursing loan amount i found that in the disbursed amount of 22.50lakh there is an insurance amount of 1.12 lakh . So the loan amount was increased to 23.62 lakh. at that time also they have not informed me regarding the insurance amount.And after receiving the sanction...
Complaint comments  Read comments Complaint category Banks

Punjab National Bank Housing Finance [Pnbhfl] — please return processing fee [Resolved]

 Kaveti narsimha shanker on Aug 10, 2018
I am kaveti narsimha shanker applied for home in the month of january 2018. Bearing loan ref:no. Ref. Ref/hou/hydk/0118/477722.      

     your excutive mr. Ramakrishna said that your loan has sanctioned and collected a cheque for the amount rs.11800/- in the name of pnb bank.

     after collecting the fee bank has send a message that your application is rejected. When i asked bank manager mr. Markandaillu he showed the reason that my income tax is fraud. Sir you can check my it since last 5 years i am paying tax. I asked the manager  if you can't  sanction...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — delaying foreclosure letter [Resolved]

 rao.raghs on Jul 31, 2018
Pnb housing finance is intentionally delaying the process of providing the foreclosure letter for my home loan account # [protected].

I even though i clearly instructed that i'm not interested in any deal offered by pnb housing, they still want to wait for the main branch to call for negotiation.

Pathetic service. I was asked to visit the branch with the written letter, which i obliged....
Complaint comments  Read comments [2]Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — deduct processing fee 5900/- (loan not processed) [Resolved]

 rohini9843 on Jul 26, 2018
Loan id: nhl/blr1/0718/557241 mallaiah here

Pnb representative mr. Prince (Ph:[protected])
Approached us regarding loan and he has verified all documents and gave us false statement that loan will be 100% approved as there was no problem with documents and he took a cheque from us for loan processing amt, he said us that there will be no deduction if loan is disapproved he kept on telling us several times that the loan will be approved without any issue. We strictly said him that if amt will be deducted we will not provide the cheque but he gave us false statement. I said...
Complaint comments  Read comments [1]Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — home loan renovation-processing fee [Resolved]

 Mahesh Dhanraj on Jul 25, 2018
Hi, i have applied renovation loan on pnb submitted all documents like sale deed, payslips, form 16 they charged 5 900 rs for initial processing after my application got rejected with no refund.
Now no one is receiving calls. 5 900 rs.
Guys please be ware of this fraud banks. When i see compliant forum i can see so many complaints like me.
Guess i am paying nirav modi loan to this bank...
Complaint comments  Read comments [1]Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — pmay subsidy [Resolved]

 Shirish katti on Jul 19, 2018
Hi, I have taken a housing loan from PNBHFL (HOU/MRH/0318/500850) which was sanctioned on 31/3/2018 and I am paying the EMI since 10/5/2018, it has been almost more than 3 months my loan got sanctioned and have not received any updates on PMAY subsidy. The worst part of PNBHFL is every time I call their customer care no one receives even after being in queue for 30 mins. Finally, I spoke to my relationship manager which was another waste of time as he was not able to answer my query and did not speak even for 2 mins, so why to have a relationship manager concept when his job is to resolve such queries...
Complaint comments  Read comments Complaint category Banks

Punjab National Bank Housing Finance [Pnbhfl] — incorrect interest rate applied and no communication [Resolved]

 Ankit on Jul 10, 2018
I took a loan in Mar'17 & floating interest rate was 8.50%. I did pre-payment of 3 Lacs INR in Oct'17 and tenure reduced to 220 months. Now, i come to know that 9.15% is current interest rate (Apr'18 onwards which will be 9.25% from Aug'18 onwards and balance tenure has been revised to 226 months as on 9th July'18. I got a response that rate has been increased by 0.25%. But why it is 9.15% & no one informed me as well.

Now when I just got a call from them, they are saying it was floating rate and that's why it has been revised. From 8.50% to 9.15% and then to 9.25%. Kindly do something...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — tricked into purchasing a home loan insurance without any information [Resolved]

 kar7 on Jul 10, 2018
I have taken a loan of INR8, 25, 000, the loan processing officers never gave any hint of any insurance i would be given if i get a loan from PNBHFL Mysore, saraswathipuram branch. They took sign from me for around 50+ papers in one day keeping insurance papers in between those loan papers. After registration when i got the loan disbursed letters, i was shocked to see another INR80, 000 added to my total loan amount.
when i inquired with the guys my loan was processed, the answer was soo arrogant and careless. they even told me that they have already informed me regarding about this before...
Complaint comments  Read comments Complaint category Banks

Punjab National Bank Housing Finance [Pnbhfl] — loan account no: 6660000879, 6660001040 & 6700001041 [Resolved]

 sanjay29121962 on Jul 10, 2018
I had taken the statement of my 3 loans from PNB HOUSING JANAKPURI branch almost 5 yrs back. I had gone to the bank to check the payments to PNB housing and took a statements of payments.
I am surprised to see huge deductions in form of payment to ICICI lombard:
13-Dec-12 ICICI LOMBARD CHEQUE 60, 752.00
13-Dec-12 SANJAY SRIVASTAVA CHEQUE 87, 62, 657.00

And
19-Mar-13 SANJAY SRIVASTAVA CHEQUE 47, 74, 518.00
19-Mar-13 ICICI LOMBARD CHEQUE 1, 19, 994.00.

I had very clearly said no to any insurance during the taking of loan as I already...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — incorrect interest rate and documents provided by pnbhbhfl [Resolved]

 Sailee Malve on Jun 20, 2018
1. I have loan account in pnbhfl-pune khradi branch : hou/krdi/0418/521177
And as per my sanction letter interest rate 8.4% should be applied but they have applied interest rate 9% wrongly and deducted pre emi amount from my account. I have went to branch 2 times and even had phonic, email conversation with relationship manager sandeep. [email protected] but still they have not provided me any of the correct documents.
After week of follow up they have sent me repayment schedule document, and in that even they have applied 9% interest rate instead of 8, 4 % on june and july month...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — incorrect interest rate applied and incorrect documents provided by pnbhf [Resolved]

 smalve on Jun 20, 2018
1. I have loan account in pnbhfl-pune khradi branch : hou/krdi/0418/521177
And as per my sanction letter interest rate 8.4% should be applied but they have applied interest rate 9% wrongly and deducted pre emi amount from my account. I have went to branch 2 times and even had phonic, email conversation with relationship manager sandeep. [email protected] but still they have not provided me any of the correct documents.
After week of follow up they have sent me repayment schedule document, and in that even they have applied 9% interest rate instead of 8, 4 % on june and july month...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — no intimation sent to the customer for increased roi & no revert came from finance company

 bhushanmore1991 on Jun 17, 2018
Hi,

I have loan account with pnbhfl : hou/vrr/0517/383707, of total principal amount of rs 20, 42, 250. Initially i was paying emi rs 15704. Later i had change the emi amount. I had increased into rs 16394. Concept of to increase my emi from rs15704 to rs 16394 to reduce tenure from 30 yrs to 25 yrs which is why i changed it.

As discussed with branch executive. They are saying term of loan has been increased due to floating roi increased.

I was never intimated about the increase. This sudden change has caused me lot of inconvenience.

I...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — charging processing fees with false promises [Resolved]

 santosh30032002 on Jun 15, 2018
Pnb charged me processing fees for interior without even processing the home loan, the cheques was cleared on 30th jan and the home loan was released to us on 14th feb 2018, when we asked for interior loan they rejected saying we are not eligible and they also didnt refund our processing fees taken for interior loan. Loan number is hou/mrh/0118/481253...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — adjustment of pmay subsidy [Resolved]

 ravi7996 on Jun 11, 2018
Hello sir my H/L a/c no is HOU/GHA/0717/410257 sir my loan started in the month of sep17 for a total tenure of 324 EMI. Sir in the month of jun 18 i received message that i have got PMAY subsidy of rs 235068/- and will be adjusted as a pre payment against my principal amont and my EMI will be reduced, when i asked about the detail of adjustment then i was told my new EMI will be 20995/- for total tenure of 346.
Now sir if u see if tenure of any loan increases then EMI aoutimatically redeuces but in my case bank told me, reduced EMI will be for 346 month. sir I received subsidy after paying...
Complaint comments  Read comments [1]Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — return of my original registered indenture of sale dated 03.09.2002 (deed no.6127 of 2002 of additional registrar of assurance, kolkata) [Resolved]

 pkdb on Jun 9, 2018
Dear Sir,
For compliance of your acceptance of O.T.S. proposal letter dated 01.01.2016 I sent my representative Amitabha Som to meet Deputy Circle Head, PNB Mr. N. Khatai posted at 125, Park Street, Kolkata who has given me to understand through Mr. Amitabha Som that once I deposit balance amount of Rs.4, 75, 000/- of the O.T.S. amount I will be entitled to return of my original sale deed dated 03.09.2002 and the bank authority will withdraw the Title Suit No.123 of 2009 of the 5th Civil Judge (Sr. Divn.) at Alipore and the letter of complaint dated 23.09.2011 submitted to Burrabazar P.S.
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — loan approved but not disbursing by marathahalli branch, bangalore karnataka [Resolved]

 Sunil Kumar 31/10/1961 on Jun 7, 2018
My loan was approved by PNB Housing Finance Marathalli Branch, Bangalore, Karnataka.
Ref No. HOU/MRH/0817/425079
The branch has taken Rs 5800/- as processing fees.
At the time of loan disbursement the branch is forcing to take insurance worth Rs 1 Lakh.
The branch has refused to disburse the loan without insurance.
The branch is neither returning my processing fees nor my signed documents....
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — harassment and trying to get forceful possession while the matter is subjudice [Resolved]

 vivekvpoddar on May 29, 2018
Dear Sir, We are being harassed without a proper judgement from the court for our loan which we intend to fully pay back within a year and my sister is being harassed for her apartment by the PNBHousing officers especially Mr. Sanjay Vaish and Mr. Eknath Dhure. We are in endangerment for our lives. I have given the copies of the prior emails Regards Vivek for TUMPL ([email protected] mobile [protected])

Dear Sir,
We are being visited by the officials from PNBHousing Vileparle branch, Santosh and Mr. Dhure([protected]) at untimely hours and were harassed to handover the said...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — extra interest charge rs. 9315/- [Resolved]

 bansal9m on May 28, 2018
Dear sir/madam,

My loan no. Hou/gur/0218/494980 loan is disbursement on date 25april 2018 but pnb housing finance limited is charged from date 20th april 2018 around is charged 5 day extra interest rs 9315/- please sole my problem thanks and give me my refund.

Thanks
Mukesh kumar
[protected]   replace all...
Complaint comments  Read comments [1]Complaint category Loans

PNB Housing Finance Ltd. — delay in home loan disbursal hou/luc/0318/500421 [Resolved]

 prem0684 on May 25, 2018
I applied for home loan with pnbhfl in the month of march 2018 at lucknow branch and i was informed through email that the loan of 700000 was approved but sanction letter wasn't provided for 1 month. It was provided when i visited personally at their lucknow branch. After, first technical survey first disbursal was provided was delayed for about 20 days which was of 240000.
Now, i have requested them for second technical survey on 18 may 2018 since then i have been continuously calling them and being assured by sales team that they have forwarded the requested. The rm is also not picking...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — pressuring me to take a policy which is not acceptable to me. [Resolved]

 knbist on May 23, 2018
I have applied for home loan at pnbhfl new panvel branch. At the time of applying for my home loan i was not made aware of taking a policy from pnbhfl itself. To my knowledge, as per rbi insurance act laws, it is not mandatory to take policy from the same bank from where the house loan has been taken. But still i was pressurized to take the policy. When i agreed to it, they took out the policy which was not as per the loan sanction period and sanctioned amount. They took out policy with lesser loan amount and lesser loan sanction period. When i objected to this and when i requested to cancel the...
Complaint comments  Read comments [1]Complaint category Insurance

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