Punjab National Bank Housing Finance [PNBHFL] Complaints & Reviews

Hi
I am Bhargav from Jamshedpur.
Yesterday, I went to PNB Housing office in Jamshedpur with my uncle Mr. Manjit Singh (+[protected] who is a senior citizen and has a loan account ( HOU/TATA/1118/609176) there. He is selling his house and wanted to get the foreclosure statement so that the other bank wherein the buyer's loan is sanctioned can give the cheque in favor of PNB Housing. He wished to do this at the earliest as at this age, he doesnt want to keep the burden OF Emis. He has come all over from Punjab and has been staying in a Hotel for over a week now not knowing the time it will take to get the letter and sell the house.
However, it seems the officers have no intention of helping out the customers
Rather, it looks like the delays are purposeful to mint in more EMIs unethically. I saw several customers there who have been harassed similarly but yet to receive the letters even after two months.
Very disheartened to see the pathetic response. One should show same level of commitment be it while opening the loan account or closing the account.
Hopefully, the top management gives some focus on this issue.

Regards
Bhargav
[protected]

Hi
I am Bhargav from Jamshedpur.
Yesterday, I went to PNB Housing office in Jamshedpur with my uncle Mr. Manjit Singh ( +[protected] whois a senior citizen and has a loan account ( HOU/TATA/1118/609176) there. He is selling his house and wanted to get the foreclosure statement so that the other bank wherein the buyer's loan is sanctioned can give the cheque in favor of PNB Housing. He wished to do this at the earliest as at this age, he doesnt want to keep the burden OF EMIs
However, it seems the officers have no intention of helping out the customers
Rather, it looks like the delays are purposeful to mint in more EMIs unethically. I saw several customers there who have been harassed similarly but yet to receive the letters even after two months.
Very disheartened to see the pathetic response. One should show same level of commitment be it while opening the loan account or closing the account.
Hopefully, the top management gives some focus on this issue.

Regards
Bhargav
[protected]

Resp Sir,
I apply foreclosure letter on 6 June but finance company not issue me foreclosure letter after 21 days . 3 July last date of issue letter.
Company mail me you have not submit scantion letter.I already submit letter in wrje branch.
Company cheat me.
Home loan no. Hou/wrje/1017/441087
Name Ramchandra Dattu Bharekar

I placed my foreclosure letter with SR[protected] on 6th June-23 and today on 26th June-23 i have no update on the request placed my me.

They are saying it will take complete 21 working days which is clear harassments till 3rd of July. Due to their higher ROI and pathetic service, i don't want to continue with PNBFHL.

Today is 17 day and my request is still waiting for approval. I have this week only to fulfill the SBI bank formality for final disbursement but yet no support from PNBFHL. They have zero curtesy towards their customer request.

All request to Vasundhara PNBFHL branch manager, Nodal officer and GRO team is just a waste. I have also shared this concern to CRPC RBI team on mail but no benefit. Please help me.

Sir

I have a loan a/c with PNBHFL: NHL/BIK/1015/247077
I want to close it.
I have done all the formalities and submitted all required documents in branch at Sriganaganagar on 8th MAY, 2023

Its been 43 days now. I hope it has 21 working days to do the needful.

I have been continuously calling and emailing branch and customer care but of no help.

SR number : 21823162

I am a senior citizen and I am being harassed from day 1 when I took loan from your company.

Please help me get out of your company and close my account.

Thank You

Manjeet Singh

Dear Sir,

I am running a home loan from PNB housing finance ltd a/c no Hou/chd/1121/928667.
i have applied for foreclosure on 16/03/23 and have depsoited their foreclosure request charges of 885/- on the same day but since than i am following and visiting their branch for foreclosure letter but they have not provided me the foreclosure till now.

i have visited thier branch more than 20 times leaving my work but they are no bothered and more over saying they can't provide it as mandate from their MD not to provide any Forclosure documents to any customer.

they are harassing me and it is causing mental harassment and monetary loss to me.

Kindly note my request and take appropriate action on this matter at the earliest. loan account no. Hou/chd/1121/928667

Regards
Rakesh Kumar
Mb No - [protected]
EMAIL ID: [protected]@gmail.com

Dear Team,

I am running home loan from PNB housing with LOAN ACCOUNT NO. HOU/CHD/1121/931006.
Want to close my loan have given multiple requests for foreclosure letter and its been 2month I have been visiting their branch but they are not bothered about my request.
They have asked charges of 885/- for applying the foreclosure letter.
i have deposited the same on 26/04/23 but i have not received my foreclosure letter till now.

They are harassing the customers and not even bothered about that.

Request you to kindly direct them to issue foreclosure letter to me for my Home loan LOAN ACCOUNT NO. HOU/CHD/1121/931006

Regards
Mr. Shatru Daman Bandral/ Mrs. Suman Bandral
702, 7th Floor, Jalvayu Tower, Block K
Sector 125, Kharar,
Mohali,
Mohali, Punjab-160103, India
[protected]

Applied for Loan closure a month ago. I was informed that maximum 21 working days will be taken to generate loan closure report. Now almost a month but have not heard anything from bank.

This is weird way to charge additional interest from customers even though customer is ready to close the loan.

SR No is 21493859.

HOU/KLN/1018/595644
One month ago we had give request to you for pre closure and List of Documents request but still we are not received any LOD and foreclosure letter. What the held of you team if we not receive the LOD and foreclosure letter on Monday then we will put the escalation on social media.

Hello,

This is with reference to my existing Home loan with PNBHFL with account no. HOU/0321/868356.

On 21 march 23 I have raised request for pre closure letter and List of documents through Chandigarh with service request 21309400.
I was informed that it take 21 working days. Now it is 27 april 2023 but I have not received my requested documents.
I am making consistent follow up with customer care but looks like they are purposely making delay.
They are saying waiting for approval, update me shortly, till now no time lines share with me.

Why so much time is required to provide two documents. It is totally harassment from PNBHFL. I also marked the copy of communication to Nodal officer but nothing happened so far.

I wrote mail to Nodal officer today also and marked copy of mail to "[protected]@pnbhousing.com".

I request your help in this regard to get my documents as early as possible.

Regards
Kinshuk

IHello Sir/Madam, I Am Pankaj Tiwary, This is with reference to my existing Home loan account number:- HOU/LUC/1015/244738 On 27th January 2023 I have raised request for pre closure letter and List of documents through PNB Housing Lucknow Gomti Nagar Uttar Pradesh Branch. I was informed that it take 21 working days. Now it is 11 April 2023 but I have not received my requested documents. I am making consistent follow up with customer care but looks like they are purposely making delay. They are saying waiting for approval, update me shortly: till now no time lines share with me. Why so much time is required to provide two documents. It is totally harassment from PNBHL This is a harrasment which i am facing last 3 months. I regret why I had taken loan from Pnb housing which is just want to exploit his customer. In future i will not recommend any one to take loan from Pnb housing. I request your help in this regard to get my documents as early as possible. have given application. On this Platform i would like to share the most fraud and corrupt PNB housing finannce. Never take loan from this institution

Now i am serving legal notice to you as you are wilfully harassing me.

I recently had the unfortunate experience of taking out a housing loan with PNB Housing. While it was quite easy to enter into this arrangement, the process of foreclosure turned into a complete disaster due to the bank's uncooperative and unresponsive nature.

Throughout the foreclosure process, PNB Housing was completely uncooperative and provided no assistance. Despite our persistent efforts to follow up on our foreclosure request, we were met with silence and indifference. It became increasingly apparent that PNB Housing follows its own set of rules, disregarding the well-being of its clients and exhibiting a lack of professionalism in the service industry.

Our branch manager was of no help either, ignoring our calls and showing no signs of concern for our predicament. This lack of responsiveness has not only tarnished the bank's reputation in our eyes but has also led us to question their commitment to customer service.

It is truly disheartening to see a housing finance bank like PNB Housing, which is supposed to be a reliable financial partner, turn its back on its clients when they need assistance the most. The foreclosure process was a nightmare, and I would not wish such an experience upon anyone.

I strongly advise against choosing PNB Housing for any financial needs, as their lack of support and unresponsiveness during crucial times can lead to immense stress and financial hardship. My experience with them has been nothing short of disastrous, and I hope others can learn from my ordeal and avoid making the same mistake.

Rating: 1/5 stars

I have applied outstanding letter on Mar 29th in the Bank itself and I have paid amount also.
Almost one month is going to get over. but still I have not received the letter.
Loan Account number HOU/COI/0715/231022

Service request 21384598

This is with reference to my existing Home loan with PNBHFL with account number HOU/GHA/0522/991955 at their Ghaziabad Branch.

I have applied for Pre-closure letter on 02.03.2023.

Still I am waiting for the Pre-closure letter even after so many reminders in trailing mails. There is no response from the team except auto generated mails on my reminders.

I have also escalated this issue at their all levels but no response till now even the given timeline already crossed.

It is requested to please look into this matter & arrange to provide me Pre-closure letter as soon as possible.

I requested to my Loan Account number HOU/SRT/0521/886800 List of Document & foreclosure latter
but after one month i can't received any thing and my branch surat was also not given me proper answer i m very disappoint your service i want my document back as soon as possible otherwise i will go for legal action and i can't suggest anyone to do not go with PNB Housing because of your worst service please release my document quickly
thank you

Hi, myself priyanka, we have applied for home loan at PNB kukatpally branch hyderabad, telangana during dec 2022 . during the registration we have found to know the property is uner prohibited list, could not complete the registration. we have immediately closed the loan during jan 23, 2023. still it is showing in all data bases we have our home loan active at pnb, we are continously contacting branch manager, they simple say you send an email you will get reply from customer service.

really bad experience with pnb, such a irresponsible service from you team. how long will it take to update your data base that our loan is closed.. how long you will charge us .

This is with reference to my existing Home loan with PNBHFL with account number HOU/GHA/0522/991955HOU/HYDK/0219/644823 at their Ghaziabad Branch.

I have applied for Pre-closure letter on 02.03.2023.

Still I am waiting for the Pre-closure letter even after so many reminders in trailing mails. There is no response from the team except auto generated mails on my reminders.

I have also escalated this issue at their all levels but no response till now even the given timeline already crossed.

It is requested to please look into this matter & arrange to provide me Pre-closure letter as soon as possible.

Hello,

This is with reference to my existing Home loan with PNBHFL with account no. HOU/GRP/0915/239647.

On 13nd March 23 I have raised request (and paid Rs. 1500 + GST) for pre closure letter and List of documents through Green Park Branch, New Delhi.

I was informed that it take 21 working days. Now it is 11th April 2023 but I have not received my requested documents.
I am making consistent follow up with customer care but looks like they are purposely making delay.
They are saying waiting for approval, update me shortly: till now no time lines share with me. Why so much time is required to provide two documents. It is totally harassment from PNBHFL.

I also marked the copy of communication to Nodal officer but nothing happened so far. I wrote mail to Nodal officer today also and marked copy of mail to "executive.[protected]@pnbhousingfinance.com".

I request your help in this regard to get my documents as early as possible.

Regards,
Deepak Parma

Security.

Sir/ Madam,

I availed the plot loan from your finance company, Dehradun Branch, and it is being properly repaid in EMIs for months. But now I wanted to close my entire liability on this particular loan, as the balance outstanding is very less, also principal portion is mainly remaining in the loan.
I would like to state that I want to avail a Four Wheeler Loan and to arrive at the eligibility criteria in terms of repayment, I have decided to close one of my loans and submitted a request letter dt. 27.01.2023 to PNB HFL for closing my loan account with them, together with the Cheque (Cheque No. - 143155) of Rs 885/- collected by PNBHFL against the closure charges. I was then informed that I will receive acceptance letter of loan closure from PNB HFL within 21 working days of submitting the application for loan closure. But I have not received any acceptance of loan closure from their side, even after around 54 days of giving my loan closure application.
I would draw your attention on the fact that the amount of Rs 885/- was deducted and as per your company guidelines, I should have received my loan closure acceptance by 27th February 2023(21 working days from 27th Jan 2023).
I would further add to this that you don’t allow closure between 23rd and 6th of the months.
This means delay at your end is making me suffer and I won’t be able to close loan in March, though funds are available in my account well before Jaunary.

Kindly note that I called customer care weeks ago, but not received any call back from PNBHFL.
I further called Dehradun branch from where I availed loan and submitted loan closure request but no satisfying response was given by lady, who also refused to tell her name when asked, but she told that my case is being handled by Mr Kartik Semwal and he was not in office at that time. She then asked me to contact him on his number [protected] but this number was initially switched off and then his number was on waiting. He did not find time to call me back, so I am writing this email to you after getting no remedy for my simple issue.

I request you to let me know the reason for this delay and the person responsible for this.
This is not the kind of service, customer expects from its finance service provider, that too a reputed name like PNBHFL.

I am attaching 12 months loan statement of my account.

I further urge the PNBHFL to find out the person responsible and also let me know the same. It’s not a tedious task I believe.

Regards and thanks

Ajay Rawat
Loan account no. - HOU/DEH/0619/709554
Mobile No. - [protected]

Applied for a foreclosure letter with PNB Housing on 6th of Feb 2023, with the applicable fees of Rs. 885.00. It was informed by the CS Lady that this document will be provided within 21 days but today being 23rd March 2023 the letter has not been issued. Sanction letter has also been submitted to the Bank, but sorry to inform, there is no redressal of the issue.

It has become very difficult to service two accounts in the same month.

How to get this issue resolved

NHL/FBD/0620/795392

Best regards
Bhaskar Biswas