Punjab National Bank Housing Finance [PNBHFL] Customer Care
PNB Housing Finance Ltd.
Customer satisfaction rating: 82%
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287
COMPLAINTS

Punjab National Bank Housing Finance [PNBHFL] Customer Care

PNB Housing Finance Ltd.

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Address
9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg
New Delhi
New Delhi District
Delhi
India - 110001
Landmarks:Near Connaught Place

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
56
down
48

Phone:
Phone:
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42
down
24

Additional info
Customer satisfaction rating
82%
Complaints
287
Pending
8
Resolved
234
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon10:30 am - 04:30 pm
Tue10:30 am - 04:30 pm
Wed10:30 am - 04:30 pm
Thu10:30 am - 04:30 pm
Fri10:30 am - 04:30 pm
Sat10:30 am - 04:30 pm
SunClosed

Punjab National Bank Housing Finance [PNBHFL] Complaints & Reviews

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Punjab National Bank Housing Finance [Pnbhfl] — refund of non processed loan transfer amount [Resolved]

 BejoySiva on Mar 27, 2018
I have made a payment (By cheque 758212 debited on 09/02/2018) of rs.5900 as processing fee for the lap loan transfer from another bank to pnb. The executive sajan (Of pnb vazhuthacaud, trivandrum branch) has informed me initially before payment, that the full amount will be refunded, if the loan was not processed.

My loan transfer application got rejected and when i asked for refund, the bank (Sajan and his direct manager) informed me that as per the policy, pnb won't refund the processing fee even if the loan application got rejected. Also they behaved to me very arrogantly when...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — home loan rate of interest reduction [Resolved]

 Santhosh S Rao on Mar 27, 2018
This mail is with reference to following loan account numbers:

1) hou/ban/1215/256683: current roi 9.65%
2) nhl/blri/0817/422474: current roi 9.75%

I was sanctioned housing loan april, 2016 through a bank dsa named puneeth. Later there was reduction of rate of interest in housing loan. My loan being loan under floating rate of interest, i did not receive a call or intimation of loan rate reduction from bank. On my personal i requested branch to reduce rate of interest. For that again i approached my dsa mr. Puneeth. At that time since i had requirement of more...
Complaint comments  Read comments Complaint category Banks

Punjab National Bank Housing Finance [Pnbhfl] — complaint regarding the subsidy [Resolved]

 upendra r ray on Mar 24, 2018
My loan account no hou/ahm/0916/319800 dated 27/10/2016

Uptill today on dated 23/03/2018, i did not receive my pradhan mantri avas yojana subsidy.

Two time i have submitted the form but not getting any type of response from your side.

You may please support me for the same, i an in need of that. On behalf of that, i have purchased the home. My contact no is [protected]...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — loan issue [Resolved]

 Balaji Sampath on Mar 16, 2018
My name is balaji and my loan account with pnb housing was hou/che/0218/490916. I had so many queries in my loan process.

1. At the time of login your relation ship manager told me interest rate for getting plot purchase is 9.40 to 9.60. After loan sanctioning i'm received the interest rate of about 11.00%. I enquired the relationship manager about this he told me your company under proprietor name. I gave the pvt ltd incorporation certificate of my company to him but not things work out.
2.in initial stage your relationship manager told me the processing fee will 11800. I...
Complaint comments  Read comments [1]Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — fraudulent issue with png housing finance ltd [Resolved]

 rvatif on Mar 5, 2018
This is to bring you all notice that we have been fraudulent by team pnb housing finance, thing is that we received a call that you are eligible for top up of rs 4, 00, 000 on base of house loan, agent ramesh prasad visited home and take relevant documents from my parents along with a processing fee cheque of rs 3500/- he assured us for a loan, after 2-3 days, same amount has been deducted from account and we have received call that your loan will not be disbursed due to in eligibility then we ask him regarding refund of cheque then he clearly denied with a fact that this is processing fee and will...
Complaint comments  Read comments [2]Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — loan status [Resolved]

 Venkatesh Patel on Mar 2, 2018
Hi sir i appliled loan against property on jan my loan application is nhl/mls/0118/485654 jayalakshmi vt applied for 20lakhs and i give all documents bt i also cleared my pending documents also nobody was nt giving anwers frm last 2 months and nobody s their in office also i asked brach manger he told give 1day time time next i called ne not respones my call oly # wt guy u r ding office # plz close pnb in tumkur... And he wasted my time and money i want compostion 10 laks...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — objection against rejection [Resolved]

 vipinvnairkwa on Feb 19, 2018
I had applied for a housing loan vide application no. Ref/hou/tri/0118/482954 through your registered office at trivandrum on 24.01.2018. Whereas on 25.01.2018 the sales executive, who dealt with my application, was returned my documents on the ground that pnb rejected my loan application. As and when heard this, i just wondered about rejection since he faile to adduce necessary documentary evidence to prove"why and on which grond" my application was rejected. Finally i contacted mr. Soji cheriyan, relationship officer, trivandrum over phone owing to obtaining a clarity over the rejection of application....
Complaint comments  Read comments [1]Complaint category Banks

Punjab National Bank Housing Finance [Pnbhfl] — forced life insurance with home loan [Resolved]

 Krunal Lokhande on Feb 16, 2018
Hi,

I have applied for a home loan with 90% funding for a ready possession property in wakad, pune. After initial processing and getting a confirmation of sanctioned for a home loan, i did not receive any physical or soft copy of the sanctioned letter. After following up with the pnb salesperson and enquiring about the next process i came to know about compulsory 5% insurance which was previously mentioned as negotiable. I tried to ask for the sanctioned letter which he says is only provided at the time of disbursement.

Now i am stuck after doing registration of the...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — interest rate difference for new and existing customers [Resolved]

 njha1982 on Feb 15, 2018
Loan account = HOU/PUN/0516/286277

I had raised a service request to reduce my interest rate to lower to 8.35% in roi. You offered @9.35% that was minimum roi in your institution.

As several other banks are already offering this rates including pnb who offer this rate to new customers but not existing customers
so we feel cheated and bank is not bothered about old customers. If only getting new customers is so important it is better to. Move on to other bank
who can offer low rate of interest and better customer service......
Complaint comments  Read comments [1]Complaint category Banks

Punjab National Bank Housing Finance [Pnbhfl] — false agreement - transparency issue [Resolved]

 AleemAhmad on Feb 10, 2018
I have been reporting several times an issue related to loan part payment adjustment but it seems that the issue has never been addressed as agreed but was manipulated according the automated rules/instructions setup in system.

Following were the agreement between myself and the sales person from pnb housing. I signed the agreement based on what i have been told but i am getting deferred statement put crossed by the customer care representative when called on toll free number for a detailed information on part payment done recently. Here is what was committed and what went wrong...
Complaint comments  Read comments [2]Complaint category Banks

Punjab National Bank Housing Finance [Pnbhfl] — insurance policy mis-sold, [Resolved]

 sanjaya_19 on Feb 4, 2018
Hi
Pnb housing finance has mis-sold a policy to me. They said it is mandatory to buy insurance policy. So they deducted the premium from the loan amount. But later i got to know that it is not mandatory to buy policy.

I got to know that for the same housing project also, few people did a very hard bargain and did not take policy. But for me they forced me to take the policy.

Moreover they did not give me the insurance policy copy also. Can i cancel that policy now?

Loan account no. Hou/hydl/1117/457545
Branch: hyderabad...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — high insurance premium added with sanction letter [Resolved]

 satish1977 on Feb 1, 2018
My loan reference details: Ref/Hou/ban/0118/480637. . I have applied for home loan at PNBHEL in bangalore btm branch. in sanction letter i see very high amount towards insurance premium i. e 1, 67000.after having discussion with manger they revised it as 100000, which we never opted. while applying loan executive told us insurance is not compulsory and took 5900 as a processing fees. now they are forcing us to take 100000 insurance otherwise we can see for other bank. this it self shows that PNBHEL can loose customer just because of insurance. this is the case of cheating with customer. As per the...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — not refund my 11800 amount [Resolved]

 deepu1387 on Feb 1, 2018
I am deepak mangalore. I am apply for home loan pnb. But he is not responding at me. So many times i call him and go to the bank they have telling wait sir wait and 2 months he was same answer. And 3 months later he tell sorry sir you are not giving loan. O. K iam telling give my 11800 rs back. O. K sir refund for your amount your bank. And now 5 months late he was not refund my amont. Not pick up the call. Bank land line calling. Same answer wait sir manager is not there. Sir i request you plzzz refund my amount.....
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — wrong sanction letter issued by pnb housing finance ltd [Resolved]

 Rambhool Singh panwar on Jan 26, 2018
Sir
My home loan application has been cancelled due to wrong sanction letter. There are two sanction letter in which interest rates are different.in 1st sanction letter interest rate is 8.60% which is sign by me and after sanction my loan there was a another sanction letter in which interest rate is 10%. It is cheating with me. My account has been debit two time. 1st time rs 3540/ for clearing and 2nd time rs 2950/ for clearing. That is wrong and cheating with customers. So please check it and take right action. There are two sanction letter how is possible. Sanction letter is attached with...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — requesting for pre-closure letter [Resolved]

 raajkanna@gmail.com on Jan 23, 2018
Hi Team PNB

I had taken Mortgage loan from PNB. I wanted to close my loan and requested for pre-closure letter but I been informed to pay Rs 590 upfront for the letter and waiting period is 10 days to receive the pre closure letter but other bank issue pre-closure letter on request the same day. I don't have time to wait for 10 days, wherein I am expecting my visa anytime...beforehand I am closing all my loans and other commitments but could not get the support from PNB. Kindly do the needful on this or any suggestion would be much appreciated.

Regards
Raj /...
Complaint comments  Read comments [1]Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — punjab national bank housing finance forcing to take insurance policies with home loan. [Resolved]

 nileshwalimbe on Jan 19, 2018
I have applied for home loan at pnbhfl warje branch. They have never informed me about insurance policies starting while applying.

Now, i got an email that my loan has been approved and they are asking me to submit an agreement draft and given payment details for disbursement when i submitted all required documents suddenly they have asked me to buy an insurance around rs. 1 lakh with my home loan and they are saying that they will added rs. 1 lakh amount under my loan amount. Also they are asking my term plan details which i have been taken for my family future.

After...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — mistakes done by pnb, hfl, janak puri branch regarding home loan - pre demand of interest and emi [Resolved]

 Mrs. X on Jan 18, 2018
I have applied for housing loan of rs. 40 lakhs. My loan application no hou/jan/1117/449485 dated 9.11.2017 was approved confirmed via my mail vdymnagi@gmail.com. Another mail dated 20.11.2017 was also received from pnbhfl that sanction letter will be mailed on my mailing address. But i have not received any sanction letter till 10.1.2018.
The processing fee mentioned in my application was rs. 8260/-. I have paid rs. 3540/- on 15.11.17 of it via cheque. Rs. 4130/- is paid as legal fee on 23.11.17 via cheque. I approached the bank on 10.1.18 for sanction order.in between that period bank...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — cheating with home loan insurance [Resolved]

 Sravanthi Bandaru on Jan 17, 2018
Hi,
I am facing an issue with PNBHFL regarding insurance. As it was not mandatory but these people forcing and telling that it's mandatory. When we approach the concerned person he has not informed about insurance, after processing of the loan and withdrawing the processing fees, they included insurance in the sanction letter. Now they are not responding properly. I am very much disappointed. I need clarification on that. From few reviews and online search I came to know insurance is not mandatory as per RBI...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — neither loan nor got refund [Resolved]

 Jat Rana on Jan 9, 2018
I navinder singh, i did an inquiry for online property against loan. After that, i received a call from the pnb housing finance company rohtak and asked for documents. Then i send my property documents and a check to them in their branch. Pnb housing finance company applied for home loan only on its own, while i wanted a property against loan. After 40 days of his call i was told that we cannot give you this loan and a check was asked to me and i gave full assurance of giving me a loan. Todays 78 days have passed, i have not been given any loan pnb housing finance company and my account has been...
Complaint comments  Read comments Complaint category Loans

Punjab National Bank Housing Finance [Pnbhfl] — insurance policy against home loan [Resolved]

 Virendra Kumar yadav on Jan 6, 2018
Dear sir/madam,

I am writing this mail after several discussion with pnb housing finance limited representative to cancel insurance plan associated with my home loan account no : hou/ban/1117/447851.

The insurance policy was taken and attached with the home loan without my consent. This is a case of cheating and fraud with customer. I need your help in resolving this matter before going for any legal proceeding.

Thank you for your attention to this matter. I hope you will consider this request and put it into effect as soon as possible.

Awaiting...
Complaint comments  Read comments Complaint category Loans

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