Punjab National Bank Housing Finance [PNBHFL] Complaints & Reviews

I am following with the PNB housing office, Jalandhar for the issuance of Pre closure letter of my loan. I submitted the request on 14th dec 2022 and till date pre closure letter is not issued. Their retention department called my mother on 28th dec 2022 but she could not be able to attend as she is not medically well. I again contacted PNB housing Jalandhar office and explained about the call missed and requested them for the call back, but no call was made by them till 09 Jan 2023. I again called then on 10 th Jan2023 and i am surprised to listen that their executive Ms. Deepali told me that their retention department call my mother on 10th Jan 2023 morning around 10.15 am and she is not reachable. The same time I called my mother and enquired about the same, but she has not received any call. Then I requested my mother to visit their Jalandhar office. She is 65 years old and taking all the pain in such a winter climate to reach their Jalandhar office from Phagwara and saw her mobile phone to Ms. Deepali and asked her to check the call details for which they are claiming that she is not reachable/contactable. We again requested them to arrange a call on 12th Jan 2023 my mother receive a call from their retention department, but she was asked by an automated call to dial extension number when she dialed the extension number call got disconnected this happen 3 time but all in vain why can they make a simple confirmation call. I fail to understand when we submitted the physical letter for Pre closure along with the Fees and I am continuously marking an email to their customer care for the issuance of Pre closure then for what they are delaying all this is a customer harassment. Their Nodal officer also don't bother to reply to customer email don't know for what purpose nodal officer is there. Moreover, when my mother is trying to each on that number it's not connecting.

We applied for loan from PNBHFL under subvention scheme where PNBHFL,
Events with PNB
Nov 2015 - Loan Application
Dec 2015 - Loan Sanctioned
Mar 2016 -Tri-Party Agreement b/w Bank/Builder
Jun 2016 - First Disbursement
Dec 2018 - First EMI
Feb 2021 - Loan Close
Nov 2022 - Possession

Events -
+ Nov 2015 - Loan Application
* Builder has given us this statement...

I have requested for Pre-Clauser letter from pnbhfl.its more than 35 days from my application date but still i have not received letter yet.
As per the bank rule and policy they will provide the letter in 21 days.
I have communicated them via phone, personal visit(By adjusting my office timmings)in bank and also alternate days I am taking the followup via email but not received any input from pnbhfl.

Hi Sir/ Mam,
As i am going to sell the house, I raised the loan closure request with the Branch on 22nd of November and dropped mail to customer care on 23rd of November. Still I didn't get any response or approval for my loan closure request. I contacted customer care nearly 25 times. They are saying that they contacted me on 9, 19 & 21st december. But I didn't receive any call back. I dropped mail to the customer care along with the sale deed & continuously contacting customer care to check the status, always They are telling me to wait for 24 - 48 hours to get a call back from your side. I contacted on 23rd december, it crossed nearly 96hrs but still i didn't receive any call back. Even today I contacted the customer care, they were saying the same status that i need to wait for another 24hrs. I contacted the Branch office as well, They said that they will check the status & will call back but no response from their side as well. It is eating my time. Am also a working woman, so I can't continuously contact the customer care. But still I hardly contacted the customer care 25 times. But not getting the proper response as well as the call back from your end. Please consider my concern and help me for the same. Your proper action would be much helpful for me.

Dear Sir/Ma’am,
1. This is to bring in your kind notice that I have taken a LAP loan ( from PNB HFL Agra Branch.) I was forced to take the loan insurance despite of the fact that I said no for the Loan insurance of Rs 50000. Regarding this, I have already denied at the time of applying for the loan. When the associate (Saurya Tiwari) give me the section letter, I saw the charge of insurance charge of 50, 000/. I asked the Associate as well as the team leader (Dharmendra Sharma). They both assure me that that will be waived of after disbursement. I the time of check handover, I raised the same concern. That time credit manager (Ankit) and Team leader (Dharmendra sharma) again assure its very simple for us, Don’t worry about it just call customer care and they will resolve it.
On the next day, I call Pnb housing customer care and raised the request for cancellation of insurance. Customer care responded that it would take 7 days for the cancellation of insurance.
After 7 days I call customer care and did not get any positive response. I have mailed the team leader and nodal officer regarding this concern.
Still taking the follow up with PNB, But not getting the any response.

Hello,
This is with reference to my existing Home loan with PNBHFL with account no. HOU/KOL/1021/919483.

On 22nd October 2022 I have raised request for pre closure letter and List of documents through Park Street (Kolkata Branch). I was informed that it will take 15 working days. Now it is 16th October 2022 but I have not received my requested documents. I am making consistent follow up with customer care but looks like they are purposely making delay the only response that I'm getting is that it is in progress. I visited Bank for the same, they told me that I will get the letter by 11th of October 2022, this date is also passed now.

I have paid all my EMI genuinely and the same i am expecting from bank side.PNB will not receive check from 25th to 5th of next month. Again there will be delay now. Already Paid this month EMI instead of having a check ready with me because they said I have to follow 15 working days procedure for the closure letter. Only for providing the balance amount which I have to pay they are taking 15 working days and even that date has passed and I didn't get any update.

Why so much time is required to provide closure letter.. It is totally harassment from PNBHFL.

I request your help in this regard to get my documents as early as possible.

Thanks & Regards,
Stuti Chokhani

Dear Sir/Maa'm,
1. This is to bring in your kind notice that I have taken a land loan from PNB HFL Dehradun Branch.
2. I have the following grievences
(a) I was forced to take the loan insurance despite of the fact that I said no for the Loan insurance of Rs 70000.
(b) The advocate hired by PNBHFL for the customer dealing like Registry of the land provides very pathetic service. Despite of providing him with all the requisite documents timely, he didn't prepared the documents timely. Moreover his staff is very rude in nature & talks in a very bad way to the customer. Despite of paying him full fees he doesn't provides timely service. If your bank cannot provide the efficient advocate then why the customer has to hire advocate through your channel. WE ARE NOT PAYING THE ADVOCATE FOR GETTING INSULTED.I want action against such pathetic service provide by the agencies hired by PNBHFL.
(c) Also my loan got sanction on 27 Oct 2022 and registry was done on 03 Nov 2022. So technically the loan amount was not taken from the bank and not provided to the customer, so if I have not been provided with the amount then why am I charged with the interest of the amount that was not even released to me. PNBHFL procedures are very customer repulsive and not smooth as a result of which I got very much harassed with your branch procedures.
3. Request kindly resolve the complaint filed by me at the earliest.
4. Waiting for a positive response from your side
Thanks
Regards

Dear Team,
This is suresh kumar Bawa from faridabad. We are getting lots of trouble while creating fd or while renewing fds. They are waisting lots of time. MR. Tarun is handling fd accounts and team is not doing work on time. They are taking 10 days time to closing the old fd and creating new fd. Pls share the feedback with faridabad team because they are waisting cuatomers time and money both. My no. [protected] pls contact me incase you need more info.. Thanks.. Suresh Bawa &Meena Bawa

Respected Sir/Madam,
I am an exisiting home loan customer of PNB from 2018. On June 29, 2021 visited PNB banjara hills branch for rate of interested reduction (after multiple calls to customer care as no proper response visited in person) taking appointment from website. Customer care officer in the PNB office has offered 7.25% as revised ROI, and later received mail confirmation on July 9, 2021 (Mail attached) . As an acknowledgement...

Dear Team,
PNB housing finance team is delaying to provide foreclosure letter, why do they take 15 working days to provide foreclosure letter. Nowadays systems are more faster to process any type of loans, but do their system are very slow in processing to close loan?
I have paid all my EMI genuinely and the same i am expecting from bank side. Money is most important matter for everyone and not only for banks. Already i have paid a lot to my bank. I am following with customer care team daily for providing a closure letter. PNB will not receive check from 25th to end of the month. Again there will be delay now. My loan account no is HOU/KAVI/1020/829057.

They are literally harassing me in order not to get the desired document so that loan is not closed.

Hi Sir,

I have taken home loan from PNB HOUSING FINANCE LIMITED
amount of 1799700.00 in 19 march 2019 and tenure was 240.

I have started pay interest of partially disbursed amount from March 2019.
Initially rate of interest was 9.0%.

The total amount has been disbursed on[protected]. Till then they have taken only interest . After that they have fixed EMI and amount was 16669. In between they have increased rate of 9.24%.

After I have raised a ticket to decrease rate of interest because of this the y have decreased and new rate of interest was 8.85%.

And Now they have increased ROI 10.19%. and Remaining tenure is 297.

I am not able to understand initially tenure was 240 and I have paid proper EMI 19 months. Even then tenure become 297 . I do not how they increased ROI 10.19%.

Sir Please look into the matter.

Regards,
Preetam Kumar Mishra
Loan No:-HOU/GUR/0319/665112
Mobile:-[protected]
Email:[protected]@gmail.com

Hello,
This is with reference to my existing Home loan with PNBHFL with account no. HOU/KRDI/0419/685835.

On 9th August 22 I have raised request for pre closure letter and List of documents through Kharadi (Pune Branch) with service request 19697193 & 19697213. I was informed that it take 15 working days. Now it sis 2nd Sept but I have not received my requested documents. I am making consistent follow up with customer...

Hello, my name is Mohammad Athar. I have taken home loan from PNB housing in May 2019 from the branch PNB housing sector 62 Noida. Bank has not received sales dead letter from builder by the date now. PNB housing is send mail and asking about documents from me although this is bank responsibility to collect all documents from builder because I am not authorized to take that documents. I have taken loan on that property from PNB housing and PNB housing in only authorized to take the documents and keep them till last EMI and then handover to me with NOC.

Please ask bank to take my all documents from builder and keep them safely.

Hi Team,

I am stuck with a deep problem due to delay with bank and request your help to resolve the same:

Information:
Branch address: 5th Floor, BMC Bhawani Mall, Bhubaneshwar, Orissa
Branch Manager Name: Manas Parida
Buyer Name: Ramkrishna Tarani Padhi
Seller Name: Haladhar Ghadei
Loan account no. HOU/BBSR/0722/1009332

Scenario: I have shortlisted a property currently in Mortgage with PNB Housing. Transaction value is 55 Lacs out of which I have paid 20% to Seller (Rs. 11 Lacs). I have applied to take over that loan and received a disbursement of Rs. 32 Lacs.

Expected Process: After my disbursement, the existing loan of Seller should have been closed and NOC should have been issued to Seller. After that we will submit the NOC to the Housing Board to get their approval and proceed for registration.

Problem: It took almost 30 days for the bank to approve my sanction and I received the disbursement email on 31st Jul 2022. But till date the existing loan of the seller has not been closed. I am following up on a daily basis with the Branch Manager but he is not receiving my call and neither responding with any update/timeline. I tried calling the reception several times but they too are not able to provide any information and are constantly asking to call Branch Manager. Due to this delay on Bank's behalf, both Seller and Buyer (myself) are paying EMI's on the same property which is wrong on the bank's part. Situation is worsening day by day for both me and the seller.

Request your kind and immediate help.

My self Rikin Shah
My home loan is going on with pnb housing _ Ahmedabad Mithakhali branch.

I have requested for foreclosure letter to close my home loan
2 weeks gone and 3rd week started still I am.not getting

I think it is very hard job for pnb housing employees to prepare foreclosure letter that's why they delayed
Pnb housing staff is full of attitude not able to give ansers
No reply on mail
No reply on calls, so my concern is if I have requested for letter and I have paid 855 rs for that then what is your issue
And who will bear the excess amount of interest ??

Dear Team,

I have taken an house loan from PNBHFL on April 2022. Initially I have provided 7 cheques from HDFC bank.

1.First EMI month cheque was rejected by HDFC bank, saying Signature Mismatch(Even though I have given the correct signature only), then PNBHFL has added bounce charges(880/-) in my EMI amount. So I thought it was my mistake and I have paid that amount too by online.

2.In the meanwhile ECS is not activated, so I thought in the June month also my cheque going to reject, so I called to customer care service and got the cheque number which is to be presented to HDFC bank for June month EMI and I stopped from my bank end and paid the EMI amount before the time only to PNBHFL.

3.So I thought it wont work out this way, I went to HDFC bank and updated the signature and came to PNBHFL and again given the updated signature cheques and requested them to please use these cheques only, so that it wont get rejected again in the future.

4. Now in the July month I got a message from PNBHFL saying again the cheque got rejected. When I called to customer service, I got to know that still they have submitted the old cheques only instead of new cheques, when I was tried to pay the money online, I got to see two bounce charges,

One is for June month, which I forcefully stopped the cheque and
second is for they presented the old cheque instead of new Cheque. I dont understand, because of your mistake only you are charging unnecessary bouncing charges to the loyal customers.

Questions:
[protected]
1.Why are you charging me if I stop the Cheque from my end and paid the amount before to the EMI date also?

2.Why did you submitted the old cheques and added a bounce charges?

3.Why is there so much delay in activating the ECS.

4.Why you guys are not responsible to the innocent loyal customers.

5.We are coming upfront and ready to pay the EMI amount on time. But Why you guys are adding unnecessary bounce charges? You guys are not worry about the big shots who took the loan from your bank and escape the country but you guys are more bother about the job holders who pay the taxes and pay the regular EMI's without miss.

Please answer my questions and discard/refund me the bounce charges, As I am writing this content at midnight at 12:11 AM, See how much I frustrated with your services.

I request you to please answer to the customers and dont add any charges like this, it would be a big burden to the common people. You are adding the bounce charges, you think its our mistake. But will you pay any penalty if there is a mistake from your end. Justice should be same for bankers and customers.

Here is my account number and mobile number:
REF/HOU/HYD/0322/970619
[protected]
Prasad Gundawar

Sir,
I am currently working with Indian Coast Guard and posted on the islands of Lakshwadeep and Minicoy. My home Loan branch is in Noida sector 3. I requested the generation of my loan closure statement and requested the bank to email me same.

I have also requested to allow me to submit my loan account to the nearest PNB Housing Finance Limited branch in Kochi. The bank has deviced a mechanism which compels a customer to visit 6 times to the branch to close his loan, considering my posting it takes 5 days for one time visit and an expenditure of more than 80 thousand for one time visit to Noida.

however, bank is creating hurdles to prohibit me from timely close my loan

Sir we need duplicate NOC for housing loan account HL[protected] with property details mentioned. The last NOC did not mention the property details i.e. address of the said flat for which loan was availed and hence the GDA has brought objection and rejected the mutation request. This is very serious matter, please suggest a way to issue a duplicate NOC for this loan account number with property details mentioned.

The company is charging part prepayment charges while others banks don't. May please check

I have take a Loan Against Property (LAP) loan from PNBHFL in Jan 2011 of sanctioned loan amount of Rs. 6, 53, 958 for a loan tenure of 10 years @Rs.9500 EMI/Month. I have also taken a 6 Month Moratorium during Covid.

Now on May, 2022, still I have a balance principle amount remaining is of Rs. Rs. 1, 73, 691.40. and the balance payment tenure is more 20 months i.e. it will end on 2023.

During the time when I will complaining about the loan, their customer care officials says that you have taken moratorium that why we have increased the tenure. They have also increased the EMI after the moratorium from Rs.9500 to Rs.9956.