Punjab National Bank Housing Finance [PNBHFL] Complaints & Reviews

Home Loan Ref No.: HOU/MRH/0715/233924

1. The EMI tenure remaining mentioned is not correct ( instead of 205, it should be 199)

2. The conversion from Fixed to Floating is not done and date mentioned not correct.

3. Inspite of calling and writing to all possible places at PNBH nothing has happened till now.

Hi Team,

I have taken loan from PNBHF Ltd in FEB 2020 of amount 33L with 8.9% interest rate. Post that because of pandemic situation, All bank and RBI has reduced interest rate. But PNGHF has not reduced any interest rate even after requesting.

Name: Nune Sravani
Mobile :[protected]
City : Bangalore

In pursuance of my my repeated request for increasing my EMi and after full filament of all the documents called for i.e. salary slip and bank statement, I received mail dated 16th September, 2020, wherein inter-alia, it is stated that " With reference to your mail appended below, we wish to inform you that we can increase EMI to Rs 31469/- with effect from November 10, 2020. Please confirm after october 08, 2020 in order to make changes ."

In pursuance of the above communications I have given my consent on 13th October, 2020 to increase my EMI from November, 10th 2020.

Now, it is totally un warranted and ridiculous email received from PNB housing Finance dated 21.10.2020, wherein it is stated that " With reference to your mail appended below, we wish to inform you that we can increase thde EMI to Rs 31469/- with effect from December 10, 2020."

Please ensure that my increase EMI to Rs 31469/- should be deducted from November 10, 2020 only.

Chandan Sarkar
Loan A/c. No. HOU/KLN/0418/518406
mail-id : [protected]@yahoo.com

Dear sir/madam
when we got loan at that time pnb housing financial limited get loan insurance from icici Lombard. we got loan for 180 months but we paid full payment in 49 months. when we got loan at that time pnb housing financial limited tell as that there no charge detected in part payment and if you pay full loan before 180 months then home loan insurance policy premium refund about costac of icici Lombard but after i full paid loan in 49 month and i submit noc of pnb housing financial limited to icici Lombard they say that your policy is only for 5 year now you got only around 9000.00 rs. only so now what i can do about it.

I have been fooled by PNB Housing team.

Stated rate of interest on my sanction letter was 8.50 which will increased by 0.20 percent after a year.
But my current rate of interest is 9.59 even though the RBI's rate of interest is 6.85 now.

Without intimating how can PNB Housing do this to me, I have been fooled by PNB Housing and need urgent update on this matter else i would have to take some action on this.

Regards,
Chetan Mane,
+91 [protected]

Wrt loan account number hou/pm/0219/643576, the current roi is very high as 9% p. A.

Rbi has reduced the repo rate and industry standard floating rate has been reduced as low as 6.95% from majority of the nationalised banks. But, customer care managers are not agreeing to reduce the rate to the standard industry rate.

Considering the current pandemic situation and self financial obligations, request your help to lower the interest rate to match the industry standard rate of 6.95 - 7%.

Request your help to pnbhfl senior mgmt this case to executive director if it could not resolve at your end at the earliest.

When rbi increase repo rate then they increase roi on home loan but they don't
Reduce it when repo rate goes down... They are looting their customers. Very unethical way of making profit. Disgusting... Shameful attitude

If the roi could not be revised further, i want to proceed transferring this loan to another nationalised bank and will approach the complaint redressal cell of national housing bank in parallel.

Thanks in advance!

Regards,
Pranav
[protected]

Wrt loan account number hou/pun/0617/398771, the current roi is very high as 9.55% p. A.

Rbi has reduced the repo rate and industry standard floating rate has been reduced as low as 6.95% from majority of the nationalised banks. But, customer care managers are not agreeing to reduce the rate to the standard industry rate.

Considering the current pandemic situation and self financial obligations, request your help to lower the interest rate to match the industry standard rate of 6.95 - 7%.

Request your help to pnbhfl senior mgmt this case to executive director if it could not resolve at your end at the earliest, i have been following up for the past 4 months.

When rbi increase repo rate then they increase roi on home loan but they don't
Reduce it when repo rate goes down... They are looting their customers. Very unethical way of making profit. Disgusting... Shameful attitude

If the roi could not be revised further, i want to proceed transferring this loan to another nationalised bank and will approach the complaint redressal cell of national housing bank in parallel.

Thanks in advance!

Regards,
Tejas
+91 [protected]

My name is divya dave couple of months back i applied for home loan of 25 l at pnb housing finance, mumbai. I have submitted all the documents, details and processing fee cheque of rs. 5900.00 while applying for it i gave complete information of the past fraud happened and also told them that my cibil score is low. Will i be able to get a loan, i asked to executive of bank. He assured me and gave the confidence that your loan will get approved. I applied in the month of june and submitted all information. On 7-7-2020 got a call from executive stating your loan is on the edge of approval but instead of 25l it's 24l and will receive on mail in a day or two. Till mid of september they said it will get approved and on around 18/9/2020 they said it's been rejected. While giving them the processing fee cheque they said the amount will get deduct only on approval and if in case it get reject your amount will get back. Now they tells me that processing fee is non refundable.

Can u please help.. As i gave all the information. They kept me on hold for a long period and now they tells me it's non refundable.

I have asked for the home loan revision interest rate long back almost more than a month, but i have not received any update on this
This is really not good

Acount no :hou/nel/0319/669230

Have taken a loan of 1986000/-from pnf housing loan at the interest rate of 8.35% for 20 years loan no hou / tha/1217/472371

My emis were started jan 2018

Suddenly pnb has increased my rate of interest of 8.35% to 9.25%, and my emi amount is increased to i have almost paid this amount for a 2 year that means around 24 emis. I was not aware about my remain tenure during this time, and again pnf has suddenly increased my rate of interest from 9.75% in very short period. Which was very socked me. Once this amount is got increased, i didn't get any notice for increasing my emi account, but they keep my emi account as it's, and they have increased.

I keep going paid my emi and it's still getting increase, i didnt received any letter to my home.

I believe that there is something wrong done by this bank and there is some corruption behind this interest rate. I am not sure if again it could be bank problem or loss of bank because of this kind of scenarios.

I have seen many kind of cases where bank's employees involved in this type of corruption and shows the profit for their bank by cheating their customers.

I hope i have written all the things at right place. If this is not correct place to write my complain, please let me know where should i write my request. I needed, i would be ready to visit rbi anywhere in the india to solve this problem.

A question is in my mind who will going help me to recover this amount which i paid to bank if this is real corruption?

I have hosing lone form pnb housing finance but bank app not show roi, also not provide services of online part payment, not showing proper balance... Useless app.. Very dispointed.. Also bank service is very bed any time your roi is increased without informing you... Fraud bank don't take housing loan from pnb... Vijay malya fraud with bank, bank same doing with us... If i have chance to given negetive review i give review in - retting, please don't take loan from pnb housing finance if you have other options...

Dear sir,
We had taken a loan from pnb housing finance limited, loan a/c no. Nhl/nag/0615/227145, nhl/nag/0615/227119 & nhl/nag/0917/430850 on october 2015 rs. 3.75 crore and our installments regularly repaid as per schedule before lock-down, now this pandemic covid-19, modi government proclaim/announced 20% another loan to given old loan holder.

After this announcement bank representative contact us and say further 20% to be given as per rule. So hence we apply to pnb housing finance limited nagpur branch, but they are not given 20% loan amount and are not given specific reason why they are not given.

Please tell us by solving this matter

Regards,
Shubhamangalam traditional
Sandeep bawane

Mobile no. [protected]

I have been following with pnbhfl since 30/july/2020 to issue foreclosure letter but they are delaying it.

I sent a follow up email on 17/aug but they have considered it a new request and again i have to wait for 15 days.

A. Customer care[protected] : tried numerous times but i can not pass through the language option.

B. Tried contacting shivaji nagar branch: it seems now they are disconnecting the phone.

Kindly help. The delay is causing my family huge financial burden as the loan amount is quite high.

Thanks
Abhishek

There is demand for bribe about loan sanction by agent sunil sharma, and sachin singhal. therefore, they declined by case and forfeited my processing fees. please help me to refund my fees. my phone number is [protected].

I am satish r, having home loan - a/c 618485 with pnbhfl, kukat pally hyderabad branch. I have closed the loan on 8th july 2020 as per their documents its showing that original documents i will receive within 10 days of loan closure though their staff said it will take 30 days due to covid. But today its 37th day also no clue that when am i going to receive my documents. I need to get the top up loan from other bank which is on hold due to this documents. This is really irresponsible banks showing towards the customers preclosing the home loan. I request consumer forum to look into this seriously.
My mail id : [protected]@gmail.com
Pnbhfl mail ids i have communicated so far, [protected]@pnbhousing.com, [protected]@pnbhousing.com
Satish [protected] hyderabad

Branch in charge 14th august, 2020
Pnb housing finance ltd.
5th floor, hb twin tower-1,
Plot no.-a2, 3, 4, nataji subhash place,
Pitam pura,
New delhi-34
Cc to

Ref. No.: loan against property account number :nhl/ptp/0519/692599
Sub: complaint

Dear sir

I, raman kwatra son of sh. P. L. Kwatra, resident of ae-186, ug floor, shalimar bagh, delhi-110088 along with my mother sh. Tej kwatra (Dob 18.03.1936) and my wife smt. Sonia kwatra (Dob 13.12.1973) took housing loan from pnb housing finance ltd. (Pnbhfl) of rs. 15, 00, 000/- in addition to the above rs. 75, 000/- for insurance against the above rs. 15, 00, 000/- total amount of the loan is rs. 15, 75, 000/- for period of 72 months vide my loan account number is nhl/ptp/0519/692599
I had served a legal notice to pnbhfl dated 29th june, 2020 (Copy enclosed) and received the reply from pnbhfl letter dated 10th july, 2020 speed post dated 16th july, 2020 and received on 20th july, 2020.
I would like to point out the two major reply of sh. Rakesh kumar tripathi, authorized signatory of pnbhfl that is point no.-10 and point no.-11 (Copy enclosed)
Point no.-10 he had accepted that due to technical reasons the ecs was wrongly placed for clearing with an amount of rs. 57, 922/- whereas the actual ecs amount was rs.29, 338/-
I would like to inform you the following discrepancies made in my above account.
1. Account statement of account holders were in customer domain at the web site of the pnbhfl till june 12th.2020 after that it was available on demand by the client from the customer care and the same is provided in 72 hours. The right to see the statement online removed by pnbhfl from their website.
2. The detail of the discrepancies are as follows in my account statement.
 
S. N date type entry made entry removed / modified modified with reasons
1 11 march, 2020 debit entry 29338 in the month of april, 2020 30092 statement downloaded from website of the pnbhfl
2 11 march, 2020 balance loan teneour 67 actual 65 statement downloaded from website of the pnbhfl
3 10 june, 2020 emi due-as per statement 30092 ecs imposed on 10 june, 2020 57922 statement sent on request by pnbhfl
4 17 july, 2020 16.06.2020 bounce charge 500 pre closer certificate dated 14.07.2020 590 statement sent on request by pnbhfl, later on removed from the statement.

You are requested to please explain that how you are maintaining the correct account as mentioned above in detail explanation.

Please refer to your explanation number 11 in which you was agreed that my account is no more under moratorium scheme benefits. You are requested to remove the moratorium outstanding of rs. 63, 476.72 from the for closer statement (Copy enclosed)
Yours sincerely


Raman kwatra
Mobile number : [protected]

My name is roshan lal and my wife name is lalita. i applied a loan in icici bank through a DSA name person is sunil sharma mobile number is [protected]. he has applied a loan in pnb housing without my permission and although i did not receive any call or reference number for login a file. after 2 and 3 days cheque has been cleared 5900. then i noticed that no loan sanction. however cheque cleared. this is very ridiculous and embarrassing situation with me no one is helping me ...

Dear sir / madam,

I wish to draw your attention in respect of services and commitments honored by your customer care department, sequence of events (The same can be verified by trail mail) are as under:-

On 30th july'2020:- deposited foreclosure statement charges fees of rs. 590/- and requested the customer care to provide me my foreclosure statement.
30 jul '20 imps/p2a/[protected]/pnb ho/punjabn/x33 - 590.00
On 30th july'2020:- reply received that the same will be provided to you in 3 working days;
On thursday, 30 july, 2020, 12:21:27 pm ist, customer care wrote:

Dear customer,

Thank you for writing to pnb housing. This is an automated response to your e-mail.

Please note that owing to the covid-19 outbreak and as a preventive measure, our offices are currently operating with reduced staff. Hence, there might be a slight delay in responding to your e-mail. We will respond to your queries within 3 working days.

We appreciate your cooperation in the interim.

You may alternatively avail few essential services through our mobile app and ivr services on our tollfree number[protected].

Team pnb housing

On 4th august'2020:- since the 3 working days lapsed, i again requested to customer care help desk to provide the same
Mail unanswered by customer care

On 5th august'2020:- again requested to customer care help desk to provide the same
On 5th august'2020:- replied received that the same will be received with in 24 hours
On wednesday, 5 august, 2020, 03:13:49 pm ist, customer care wrote:

Dear sir/madam,

Thank you for writing to us.
Your request has been forwarded to the concerned team. We shall revert to you within 24 working hours

We solicit your co-operation in the interim.


Thanks & regards
Inbound contact centre
Toll free[protected]
www.pnbhousing.com

On 6th august'2020:- statement not provided to me, so in once again requested to customer care help desk to provide the same
Mail unanswered by customer care

On 7th august'2020:- again requested to customer care help desk to provide the same
Mail unanswered by customer care

On 10th august'2020:- again requested to customer care help desk to provide the same
Mail unanswered by customer care

As you already aware that in these adverse economic conditions (Where number of borrowers are availing moratorium), and i want to repay my balance principal, but your customer care is not bothered to help me out, to get the same closed at the earliest.

Apart from this due to covid-19, your company is also sending regular reminders through sms to customers to opt for customer care services and avoid physical presence.

Due to non availability of foreclosure statement, i am paying interest on the principal outstanding since 30th july'2020.

I request you to kindly intervene and look into the matter as well as to fill such kind of gaps.

Thanks & regards
Manish gupta
[protected]

Home Loan account no - HOU/PM/1116/330997 with PnB housing finance, Chinchwad, Pune.

I took 30Lac in year 2018.

i have paid almost 13 Lacs + to pnb housing loan finance in last 3 years and out of this, hardly even 1 Lac amount not deducted from principle amount, almost all money got calculated as interest amount.

what kind of business is this???

When other banks are offering 6.7% interest rate why Pnb keeping interest 9.5% on my loan account?? and almost all EMI amount calculated as interest money.

After all of the frustation of high interest rates of PnB housing loan, now when i m trasfering loan to SBI, i submitted prepayment cheque of 1, 25, 000/- (this cheque is of BOI) on 12th June and no communication from PnB that my cheque is not cleared till 31st July2020.

PnB reported on 31 july that, this cheque (Rs.125000) is bounced from BOI whereas BOI is saying they have not received this cheque for clearance.

When i asked PnB loan officer about wht is reason of cheque bounce - like sign is wrong, date is incorrect, amount or spelling mistake on cheque but they have not shared any such reason of cheque bounce. Bank of India officer cleared said that, they have not received Rs.125000 amount cheque for clearance so far. Finally i requested for my bounced cheque, pnb office declined to handover that cheque.

Now PnB is asking me to pay 125000 + Rs.4000 extra amount to close my loan account with PnB. So PnB is charging around Rs.4000 interest against Rs.125000 for 49 days.

PnB has kept their bank closed for 10 days and when i m inquiring to pnb hosing loan bank to return the bounced cheque, PNB is not helping on that so where is my bounced cheque lying???

I am helpless here so i have paid all that extra charges as per PnB loan officer's demand and now waiting for my original documents.

My loan emi got deducted for the month of July20 despite having applied for moratorium for June-Aug20. When enquired I received no explanation.
I reapplied for Aug 20 moratorium through the Branch manager and his staff of Jaya Nagar/BTM branch in Bangalore. they confirmed there will no deduction of emi in the month of Aug. Post this I received an email from CC asking to maintain sufficient balance for the emi deduction for Aug. Approached branch official again. They were not happy to assist.
Received no proper confirmation and faced extreme rude behaviour of branch people. Extremely disappointing and dissatisfactory experience. regret my association with Pnbhfl.