Punjab National Bank Housing Finance [PNBHFL]

[Resolved] Punjab National Bank Housing Finance [Pnbhfl] — Bad service false commitments less coordination

Sameer Sh

from Chennai, Tamil Nadu

Address:

Thane, Maharashtra, 400607

Hello PNB Thane,

We have closed the home loan account on 8th of July 2016.
at the time of closing, your executive(Nilesh) told us to collect the deducted EMI cheque from PNB after 1 week(15th July 2016).

Today when we called PNB to collect the cheque, your new executive( Aarati) told us that Nilesh left the job and your cheque will be given only when original documents will be ready to be handed over.

I have few questions as below:

1) It was Nilesh who was supposed to return us our deducted EMI? if not, then how come he could make false commitment to collect cheque after 1 week?
2) How my cheque is related with Document Handover? and why it was not clearly mentioned at the time of loan closure?

I have no doubts about PNB service, that's the reason it made us to transfer our loan.

Request you to show some professionalism and release the cheque as committed earlier.

- Sameer
[protected] / [protected]

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Jul 26, 2016

Complaint marked as Resolved

yes, Its resolved. Thanks to Consumer Comlaints forum. i received the cheque of EMi deducted last month, though PNB has deducted around 1000+ rs for Pre-Closure Statement Charges and CERSAI Fees. Which i feel fine as they provided the statement for the same. Thank you.

Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2016

Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir, This is with reference to your query. We understand that our official has spoken to you in this regard. Trust the matter stands addressed. Assuring you best of services. Please write to us at customer.[protected]@pnbhousing.com for further queries, if any. Team PNB Housing

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Comments

Punjab National Bank Housing Finance [PNBHFL] Customer Care

from Delhi, Delhi

Verified Support

Dear Sir,

We are in receipt of your query. We sincerely apologize for the inconvenience caused to you.
Our official will soon get in touch with you. You may also write to us with you concern and details at customer.[protected]@pnbhousing.com . We solicit your cooperation in the interim.

Regards,
Team PNB Housing