Punjab National Bank Housing Finance [Pnbhfl] — cheating

Address:

A/9 ,502, Tejasvi apartment, Sai baba nagar, 401107

A couple of months ago i was been repeatedly hounded and lured into taking a bt offer on my existing lap loan with bandhan bank. Reluctantly i finally agreed in taking the offer as it was @10% by 20th dec 2019 n i was assured of a top up loan of more than 2 lacs by vinod rathod.

Hence i agreed upon choosing pnbhf & went ahead with the proceedings.

In the last week of nov 2019 i had handed vinod all the requested documents so that i could avail the bt offer before the 20th dec.

I got a call from sahil on the 10th dec for a credit review check. During which i was asked about 2 deferred payments in the month of feb n mar 2019 towards my current loan. I did explain to sahil that i had a payment problem due to my elder sisters death.in response he asked if i could provide the death certificate.
To which my clear n loud response was a straight no & i did not mind losing the bt offer but would not provide any such documents whatsoever for some personal reasons. Despite of my response my loan got sanctioned n i was provided with a sanction letter on one of the conditions to furnish the document.
This was the 1st instance where i felt cheated by the credit team.

Then the legal team requested a clarification on a query which was clearly & rightly a part of the original agreement between the builder n the 1st owner a copy which was already given during the loan application. Bhupender from money mantra was the only one who was really helpful n understanding.

Since the query was sent to my mail i made numerous calls day in day out proactively everyday sending multiple mails back n forth to rajesh pal, sachin rajpurkar n vinod rathod pleading that there was no such document to resolve the query.
It was a mental torture i went through as most of the times rajesh n vinod ignored my calls n when they answered i was tired of explaining to them over n over n over that no such document exist as i myself was a secretary of the society for 5 years during which there were several flat transactions done but i never came across any such query. They were of absolute no help at all. Finally i spoke to all the members of my society to understand this query but all gave me a standard response that everything is detailed in the 1st agreement. At last, on the 24th dec i asked sachin to revisit the agreement copy i gave during the application n the query was resolved.
This is the competence of the legal or the sales team who did not bother to peruse all my documents or give me a call to understand but raised a concern for something which was already given to waste my 16 days. It was the most harrowing n miserable experience i ever had with the customer service who do not value their customers at all. Even the customer service team who were looped in all my mails only sent me a prompt automated response but never bothered to call me once which is more upsetting.
I was finally relieved that the legal issue was resolved but to make my experience more horrible i got a mail asking for my sister's death certificate again.
Despite of repeatedly telling sachin that i had not accepted this condition n requesting him to retrieve the call evidence between the credit team n me, he kept on insisting that i submit the document n i am still stuck here till day wherein no one from the bank bothers to even check on my loan status but i have to keep calling n if sachin answers he only give false assurance n commitment that he will resolve my query by the end of the day. This has been the routine daily.
Today after a month finally have decided i do not want to go through this mental harassment of feeling cheated anymore hence i request to have my bt loan offer which was approved n sanctioned on the 10th dec cancelled.
Hence please refund me all the fees which were taken from my account
I can proudly say that i have applied for several other loans in my life time n i was never rejected a single one but pnbhf is the worst financial institution i have ever come across who treat their customers like beggars.
My entire stint of 13 years with tcs i have been working for customer service myself n i feel disgusted to say that all the pnbhf sales staff that i interacted with have been very frustrating.
If i had to go through such a horrific experience from the sales team i wonder how much more worse could it get once i avail the loan.
I did try escalating the concern umpteenth times n i am fed up as no one really cares for the customers here.

Hope no other potential customers have to gothrough this awful experience n i will never ever recommend this bank to anyone.