Punjab National Bank Housing Finance [Pnbhfl] — Closer of loan HOU/HYD/0821/903674 and Misbehavior by staff

Hi Officer,

Loan account number:HOU/HYD/0821/903674
Point 1: I received a pre-closure letter from PNB on 24January 2022 and Today I went to PNB housing Branch in Banjara Hills and asked to close the loan by doing bank Transfer and bought a DD from another bank.
PNB staff said that the pre-closure letter is valid for 30 Days and as you crossed the 30days, closing of loan is not accepted.
Not sure where it was written like this that they will not be accepting if the pre-closure letter's validity date is crossed and this is not even provided in terms and conditions?
Point 2: I have raised a request for Pre-closure letter on 15th December 2021 and which suppose to be issues with in 15 working days that is by 4th January 2022, But they have given me the pre-closure letter on 24th January 2022, due to which even my closing process has crossed more than 30days from they issued date of letter. So when the mistake is from PNB Housing Side, why should I lose the interest amount, If the bank is asking me to go for another pre-closure letter which will take another 15 working days, it's no question of losing the interest amount for this many days.
My request is that the bank should bear My interest amount for these 15days or for the month of January as they haven't provided the pre-closure letter in time.

This would be very serious, if nothing benefits me as even staff have misbehaved with me, they always change their words as bluff masters.

Kindly accept my request and do what is necessary for me and please respond ASAP.

Thank you
Phanendra Varma Perchalla
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