[Resolved]  Punjab National Bank Housing Finance [Pnbhfl] — Delay in process of loan application worst horrible service..

Address:

500029

I had applied for loan against property after verifying with sales team they took all my relevant documents and processing fees later after so much of chasing after 30 days i got reply from them that the property which i gave they cant consider as loan against property... Addition to that i also had given my other income statement of my parents where i get rent amount.. Initially they said iam eligible for loan of amount of rs 30 lakhs than after another 10 days with so many chases from me they than said that rental amount will not consider as a income and my loan amount will be 13 lakhs which is already sanctioned... With no choice i finally asked them to approve the sanction loan amount with other property which i had given now is open land.. The branch manager told me that it will now take 4 days you will get loan... Again after 6 days with no response from pnb i again ask to chase with sales team to get my property verified by their technical team... Finally my property got verified and now i had to visit their advocate office to verify my original documents their i had to wait for 3 hours bec the person who is verifying seems very busy where i notice i only the direct customer with original documents as i inquired with other staff they told it is the pnb duty to get the original verified in their office not in advocate office... Finally after all i got the day which i waited for almost 60 days to collect my cheque..

After waited for 3 hours the executive told me that we did one mistake by considering interest rate at 11.25 instead of 12.50 as it is open land i said ok and they asked to to come other day to collect cheque..

And without my approval they simply said me that insurance is mandatory to take which is a burden to me of amount 60k.. Pnb said me that it is mandatory to take insurance iam not sure will it be mandatory to take insurance amount... They would have told me it is customer choice to go for insurance or not...

This is very much disappointing to me from the initially stage with the pnb as i notice the needy person who need loan they behave and act like what pnb said customer had to listen with no choice..

I suggest other customers to to approach pnb for any loan if you have lot of patience about more than 2 month than we can relax until we get loan.