Punjab National Bank Housing Finance [Pnbhfl] — Delay in providing Loan closure statement

Hello,
This is with reference to my existing Home loan with PNBHFL with account no. HOU/KOL/1021/919483.

On 22nd October 2022 I have raised request for pre closure letter and List of documents through Park Street (Kolkata Branch). I was informed that it will take 15 working days. Now it is 16th October 2022 but I have not received my requested documents. I am making consistent follow up with customer care but looks like they are purposely making delay the only response that I'm getting is that it is in progress. I visited Bank for the same, they told me that I will get the letter by 11th of October 2022, this date is also passed now.

I have paid all my EMI genuinely and the same i am expecting from bank side.PNB will not receive check from 25th to 5th of next month. Again there will be delay now. Already Paid this month EMI instead of having a check ready with me because they said I have to follow 15 working days procedure for the closure letter. Only for providing the balance amount which I have to pay they are taking 15 working days and even that date has passed and I didn't get any update.

Why so much time is required to provide closure letter.. It is totally harassment from PNBHFL.

I request your help in this regard to get my documents as early as possible.

Thanks & Regards,
Stuti Chokhani