Punjab National Bank Housing Finance [Pnbhfl] — Delaying the LOD and Pre-closure Documents

Address:

PNB Housing Finance Ltd., 9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg, New Delhi – 110001

Hello,

This is with reference to my existing Home loan with PNBHFL with account no. HOU/GRP/0915/239647.

On 13nd March 23 I have raised request (and paid Rs. 1500 + GST) for pre closure letter and List of documents through Green Park Branch, New Delhi.

I was informed that it take 21 working days. Now it is 11th April 2023 but I have not received my requested documents.
I am making consistent follow up with customer care but looks like they are purposely making delay.
They are saying waiting for approval, update me shortly: till now no time lines share with me. Why so much time is required to provide two documents. It is totally harassment from PNBHFL.

I also marked the copy of communication to Nodal officer but nothing happened so far. I wrote mail to Nodal officer today also and marked copy of mail to "executive.[protected]@pnbhousingfinance.com".

I request your help in this regard to get my documents as early as possible.

Regards,
Deepak Parma