Punjab National Bank Housing Finance [Pnbhfl] — Forcing Loan insurance & unethical behaviour

Address:

PNB Housing Finance Limited, Shop No 301,302, Laxmi Chambers 69, Rajpur Road, Dehradun 248001

Dear Sir/Maa'm,
1. This is to bring in your kind notice that I have taken a land loan from PNB HFL Dehradun Branch.
2. I have the following grievences
(a) I was forced to take the loan insurance despite of the fact that I said no for the Loan insurance of Rs 70000.
(b) The advocate hired by PNBHFL for the customer dealing like Registry of the land provides very pathetic service. Despite of providing him with all the requisite documents timely, he didn't prepared the documents timely. Moreover his staff is very rude in nature & talks in a very bad way to the customer. Despite of paying him full fees he doesn't provides timely service. If your bank cannot provide the efficient advocate then why the customer has to hire advocate through your channel. WE ARE NOT PAYING THE ADVOCATE FOR GETTING INSULTED.I want action against such pathetic service provide by the agencies hired by PNBHFL.
(c) Also my loan got sanction on 27 Oct 2022 and registry was done on 03 Nov 2022. So technically the loan amount was not taken from the bank and not provided to the customer, so if I have not been provided with the amount then why am I charged with the interest of the amount that was not even released to me. PNBHFL procedures are very customer repulsive and not smooth as a result of which I got very much harassed with your branch procedures.
3. Request kindly resolve the complaint filed by me at the earliest.
4. Waiting for a positive response from your side
Thanks
Regards