[Resolved]  Punjab National Bank Housing Finance [Pnbhfl] — Home loan

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Website:consumercomplaints.in

Dear Sir/Madam,
This is Praveen Mishra from Ghaziabad, UP. .I was applied Housing Loan with PNBHFL, Vasundhara, Ghaziabad Branch on 18/01/2016 & submitted processing fees 3435 /- through cheque no 473634 PNB Vasundhara . My Loan Account No is HOU/GHA/0116/262713.
As request by Exexutive Mr Amit, I was submitted all the documents ( Property Chain, registry, financial Statement/papers & i received a reference no. also on 21/01/2016 that is "REF/HOU/GHA/0116/262713" . after that on 03/02/2016 I received SMS on my Mobile no [protected] from PNBHFL stated that your home loan application has been approved.

“ Dear sir, We are Pleased to inform that your loan application has been approved, Please Contact Mr Harmeet Singh Bagga of Ghaziabad Branch for Loan Disbursement . “

But when we approached Mr Harmeet he just told me simply that "PNB can not provide you loan since your property is not approved by our Legal Technical Audit .

I need Clarification From PNBHFL Management that what is S.O.P of Loaning Process . After approval How you can Cancel Application ?
Before applying i was shown property to PNBHFL Executive Mr AMIT RANA & he assured me that we can give housing loan on your property . where as i was submitted the property paper in which the property area ( Layout) was clearly mentioned with Application form.
I want to know that if PNBHFL not able to provide home loan even after producing all the document & even after all the inspection done by you positive, then why you are just making fools to your customers.
Please return my Processing fees, Legal fees Amount, all my documents & do necessary Action.

Regards
PRAVEEN MISHRA
1/687, Sec 1, Vasundhara, Ghaziabad. U.P
Mob- [protected]
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Complaint marked as Resolved 
Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.
Verified Support
Apr 07, 2016
Punjab National Bank Housing Finance [PNBHFL] Customer Care's response
Dear Sir, This is with reference to your query. We understand that our official has spoken to you in this regard. Trust the matter stands addressed. Assuring you best of services. Please write to us at customer.[protected]@pnbhousing.com for further queries, if any. Team PNB Housing
Complaint comments 

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Dear Sir/Madam,

We are in receipt of your query. We sincerely apologize for the inconvenience caused to you.
Our official will soon get in touch with you. You may also write to us with you concern and details at customer.[protected]@pnbhousing.com . We solicit your cooperation in the interim.

Team
PNB Housing

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    Punjab National Bank Housing Finance [PNBHFL] Phone
    +91 11 2335 7174
    1 800 120 8800
    Punjab National Bank Housing Finance [PNBHFL] Address
    9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg, New Delhi, Delhi, India - 110001
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